Please refrain from using personal hotspot and tethering during peak hours, so that you get uninterrupted Wifi service.
 Thanks.
  1. What is the process for Registration of my personal laptop on Amrita Wi-Fi?
    The process is as follows:
    1. Login at TISS using your amritavidya credentials.
    2. Register your details at Information Gathering page, if not done already.
    3. Add your device.
    4. In case of staff, your Department Head needs to approve the request.
    5. The request goes to Pending Registration at ICTS.
    6. Within three days, Wi-Fi registration will be complete.
    7. User needs to confirm Wi-Fi activation, else it will be deemed as active.
       
  2. How do I get Wi-Fi on my personal mobile device?
    Staff is allowed to have Wi-Fi on their mobile device. The approval of respective HOD needs to be taken. The rest of the process is as follows:
    1. Login at TISS using your amritavidya credentials.
    2. Register your details at Information Gathering page, if not done already.
    3. Add your mobile device.
    4. Once Approval of HOD is received the registration can be done within three days.
    5. User needs to confirm Wi-Fi activation, else it will be deemed as active.

      Students are not allowed to have Wi-Fi access on their personal mobiles.
       
  3. What is the fees that I need to pay for Wi-fi Registration?
    There are no fees payable to avail this service.
     
  4. What is the duration for my laptop/device to get registered on the Wi-Fi network?
    Registration will take place in three days, once all the formalities and the verification are completed.
     
  5. Which Group Account do I fall in and what are my rights and privileges w.r.t Wi-Fi?
    You will be categorized broadly as, staff or students. The privileges associated with each group are predetermined as per the usage requirements of each group. Students can have Wi-Fi access in their personal laptops by following the procedure. Staff can have their mobile devices as well as laptops registered under Wi-Fi.
     
  6. Do I have 24-hour access to WiFi services and what areas are covered under Wi-Fi?
    Yes you have 24-hour access to Wi-Fi. The areas covered currently are the University Main building, School of Biotechnology, School of Business, Research buildings (nearly 80% coverage on-campus) and Hostels (60% coverage). This will be further extended in the near future to provide more coverage.
     
  7. 7. What is the bandwidth available to me?
    For students the bandwidth allocation is shared on the following basis:
    • UG Students - 200 mbps
    • Students – 100 mbps
    For staff the bandwidth is as per the department allocation, which may vary.
     
  8. My network is slow during certain times? Why is that?
    This can be mostly due to peak hour traffic. However, there are instances when the wifi performance gets seriously affected when users indulge in unauthorised sharing of personal hotspot amongst others. You are requested to kindly refrain from such activities so that Wifi service can perform optimally.
    If despite proper usage, this is a persistent problem that you face, then you need to report the problem to ICTS Help-desk.
     
  9. I am not getting Skype / Chat on my system?
    Skype/Chat is not normally provided to the users. These come under the Amrita Firewall. However, depending on the nature of requirement, we can provide access to certain users, subject to approvals.
     
  10. Where can I find information about connecting to the campus network?
    Please refer Internet Usage Policy for all relevant details.
     
  11. How do I connect my device to Amrita WiFi using various Operating Systems?
    The step-by-step procedure for connecting using every OS is provided as a Help document, made available to you, when you login at TISS.
     
  12. How do I turn off my wireless connection?
    The feature may slightly vary depending on the device model. However, as a general rule you could right-click on the icon and disconnect from Wi-Fi.
     
  13. Can I invite someone to create a Guest Account? What are the conditions?
    Guests visiting Amrita campus can get Guest Wi-Fi access subject to appropriate approvals only.
     
  14. Can I sign up more than one laptop or WiFi-enabled device at the same time?
    Students can sign in only one laptop. Staff can however register multiple devices, depending on their level.
     
  15. What are the hardware requirements to use Wireless?
    You'll need the following:
    • Laptop
    • notebook
    • Any Other Wi-Fi-Enabled Device
       
  16. Do I need a username and password to login to the Wireless Network?
    Yes, you can access Wireless Network using your Amritavidya credentials.
     
  17. Do I need to register every semester?
    Students have to register and sign up every semester. For staff the validity is for 1 year, after which it can be renewed as per your instructions.
     
  18. What are the terms and conditions laid down for using Amrita Wi-Fi?
    Click this link for detailed information about Amrita-Connect Usage Policy.
     
  19. What is the SSID and Security?
    SSID : AMRITA-Connect
    Security : N02.1x radius authentication
     
  20. Do I need to log off when I am finished?
    No, the new WiFi system does not require you to logout.
     
  21. What if I have some technical queries, require any assistance and/or need access to trouble-shooting services?
    Technical information is available for students on their portal. Whenever you log in on TISS you will find appropriate Help & Guidelines. For any additional guidance, you may contact ICTS Help-desk office at A-103, 1st floor, Amrita School of Engineering. The ICTS Help-desk can be reached by phone at Extn 5500, or if you are calling off-campus at 0476-2805500. You can also reach us through email at icts.helpdesk@am.amrita.edu.
207
PROGRAMS
OFFERED
6
AMRITA
CAMPUSES
15
CONSTITUENT
SCHOOLS
A
GRADE BY
NAAC, MHRD
8th
RANK(INDIA):
NIRF 2018
150+
INTERNATIONAL
PARTNERS