Accounts, Email & Password

  1. How do I Change my Amritavidya Password?

  2. How can I recover my lost passwordor I forget the same?
    You can contact the ICTS Help-Desk to request for a new password.

  3. What is Single sign-on (SSO) and what are the important factors?
    Single Sign-On is a session/user authentication process that permits a user to enter one name and password in order to access multiple applications.

    With Single Sign On you can:
    • Login to any computer , any Operating System(Windows/Linux)
    • Use the Computer Resources(Internet, File Server, Wi-Fi)
    • Access Amrita mail
    The primary domain of our campus is named as amritavidya.Be specific to select ‘amritavidya‘ in the ‘Log on to:’ field.
    Please Note: Password for user account needs to be changed in every 30 days.
  4. My Account is Blocked or Banned!
    You may have violated either the University Rules or Network policy or the Usage Rules. Please Contact ICTS Help-desk
    (Refer Password policy on ICTS website for more info)
  5. What is the staff E-Mail Facility at Amrita?
    Staff members (Teaching /Non –teaching) are provided with email facility as soon as they join. This is subject to certain joining formalities. You can also access the web-mail on public network as well.
    Please Note: Password for email needs to be changed every 30 days.
  6. What is the File server account and quota allocated to staff?
    By default a staff member is allotted a default space of 500MB in the fileserver.  This space can be used to store your data.  For ease of use, this space has been configured to the computers in the campus network. It will be shown as ‘( z : )’ drive when you open ‘My Computer’ after logging to the domain: amritavidya.
    File Server name: Brahma
    If Z drive is not seen in ‘My Computer’, then follow the following steps to access the drive: 
    • Click on Start
    • Select RUN
    • Type in: \\ and Press Enter. You would be able to find the Public_html folder and the share drive

    For Linux Users:
    Select Connect to option and type in Brahma.
    Use your amritavidya username and password

    Shared server account 
    Staff members can have a shared server space which can be authenticated by the Campus Wide Login ID. This is a common storage or a group that belongs to each of the schools in the campus. 
    Server Name: Amba
    In order to access this, go to

    For windows users:
    • Click on Start
    • Select RUN
    • Type in: \\ and Press Enter
    • Select ‘Shared Files’ Folder and then select the group or school you belong to

    For Linux Users:
    Select Connect to option and type in
    Use your amritavidya username and password
  7. How to access Personal Web Pages for staff?
    You can publish your personal webpage. Each user will have a public_html folder in their file server home directory (‘Z ‘Drive). This web home folder is automatically populated at the time the user account is created.
    The web page address will be<login-name>where “login-name” is your Campus-Wide-Login ID.
    Any file that you would like to use as a part of your web page should be placed in your public_html folder.
  8. What are the types of other User Accounts
    Other accounts are created as per requests. These include:
    • Database Server Account
    • Application Server Account

    If you require any of these two accounts to be created, please send an email to
  9. How do you perform Data Backup and Restore
    ⇒ Backups are done promptly on the basis of a well-defined backup policy.  Important Data and Files are to be stored on the network drives.
    The ‘Z’ drive of your PC would normally be mapped to the file server. The file server is scheduled to dump daily backups to a redundant storage server.

    Users that need files restored must submit a request to the ICTS help desk (EXT: 5500). Include information about:
    • File creation date
    • Name of the file
    • Last time it was changed
    • Date and Time it was deleted or destroyed.

    If the file was newly created and deleted in the period between full backups/ daily incremental, its restoration is not possible.  If the file was created prior to a full backup/ daily incremental, but modified during the following week, then only the version existing at the time of the full backup/daily incremental can be restored.