1. How Do I as a student register my personal laptop on Amrita Wi-Fi?
    For students, the process is as follows:
    • Make the Wi-Fi registration payment at Accounts.
    • Login at TISS using your amritavidya credentials.
    • Register your details at Profile page, if not done already.
    • Add your device.
    • In the Verification page enter your wi-fi payment receipt details,
    • Submit your Wi-Fi payment receipt at ICTS office for confirmation.
    • The request goes to Pending Registration at ICTS.
    • Within three days, Wi-Fi registration will be complete.
    • User needs to confirm Wi-Fi activation, else it will be deemed as active.
  2. How do I get Wi-Fi on my personal mobile device?
    Students are not allowed to have Wi-Fi access on their personal mobiles.

  3. What is the fees that I need to pay for Wi-fi Registration?
    The current amount of fees that you as a student, needs to pay is Rs.400/- in advance for each semester. This is subject to revision at any time. You need to confirm with the relevant official in Accounts Department before making any such payment.

  4. What is the duration for my laptop/device to get registered on the Wi-Fi network?
    Registration will take place in three days, once all the formalities and the verification are completed, and all documents are in place.

  5. Which Group Account do I fall in and what are my rights and privileges w.r.t Wi-Fi?
    You will be categorized broadly as, staff or students. The privileges associated with each group are predetermined as per the usage requirements of each group.

  6. Do I have 24-hour access to WiFi services and what areas are covered under Wi-Fi?
    Yes, you have 24-hour access to Wi-Fi.  The areas covered currently are the University Main building, School of Biotechnology, School ofBusiness, Research buildings(nearly 80% coverage on-campus) and Hostels (60% coverage). This will be further extended in the near future to provide more coverage.

  7. What is the bandwidth available to me?
    For students the bandwidth allocation is shared on the following basis:
    UG Students - 35 mbps
    PG Students – 25 mbps

  8. My network is slow during certain times? Why is that?
    This can be mostly due to peak hour traffic. If this is a persistent problem, you need to report the problem to ICTS Help-desk.

  9. I am not getting Skype / Chat on my system?
    Skype/Chat is not normally provided to the users. These come under the Amrita Firewall. However, depending on the nature of requirement, we can provide access to certain users, subject to approvals.

  10. How do I connect my deviceto Amrita WiFiusing various Operating Systems?
    The step-by-step procedure for connecting using every OS is provided as a Help document, made available to you, when you login at TISS.

  11. How do I turn off my wireless connection?
    The feature may slightly vary depending on the device model.However, as a general rule you could right-click on the icon and disconnect from Wi-Fi.

  12. Can I sign up more than one laptop or WiFi-enabled device at the same time?   
    Students can sign in only one laptop. 

  13. Do I need to register every semester?   
    Students have to register and sign up every semester.

  14. What is the SSID and Security?   
     SSID:              AMRITA-Connect 
    ⇒ Security:          N02.1x radius authentication

  15. Do I need to log off when I am finished?   
    No, the new WiFi system does not require you to logout.

  16. What if I have some technical queries, require any assistance and/or need access to trouble-shooting services?   
    Technical information is available for students on their portal. Whenever you log in on TISS you will find appropriate Help & Guidelines. For any additional guidance,youmay contact ICTS Help-desk office at A-103, 1st floor,Amrita School of Engineering.
    The ICTS Help-desk can be reached by phone at Extn5500, or if you are calling off-campus at 04762805500. Email at icts.helpdesk@am.amrita.edu