QUALIFICATION: Post- doc Fellow (INU, South Korea), PhD (IIT Roorkee)

Dr. Neerpal Rathi obtained his Ph. D. from Indian Institute of Technology; Roorkee and his masters in Psychology. He is a faculty member in OB and HRM area at Amrita School of Business. Earlier he worked as an Academic Associate in Organizational Behavior area at Indian Institute of Management Ahmedabad. At IIM Ahmedabad, he has attended and assisted in conducting various Management Development Programs (MDPs) and conducted workshop on leadership skills for the participants of PGPX program. He worked as a Lecturer with Banasthali University, Rajasthan. He has passed National Eligibility Test (NET) in Psychology conducted by University Grants Commission (UGC). Dr. Rathi is a keen researcher and has published several papers in various national and international journals and contributed a chapter in one book published by Macmillan Publishers, New Delhi. He has also presented papers in various national and international conferences/seminars such as at IIT Kanpur, DIPR Delhi, IIM Kozhikode etc.

Publications

Year of Conference Publication Type Title
2016 Journal Article Neerpal Rathi and Lee, K., “Emotional Exhaustion and Work Attitudes: Moderating Effect of Personality among Frontline Service Employees (In Press)”, Journal of Human Resources in Hospitality and Tourism., 2016.
2015 Journal Article Neerpal Rathi and Lee, Kb, “Retaining talent by enhancing organizational prestige an HRM strategy for employees working in the retail sector”, Personnel Review, vol. 44, pp. 454-469, 2015.[Abstract]

Purpose - The purpose of this paper is to investigate the impact of perceived external prestige on turnover intentions among retail employees in India. Moreover, this study aims to explore the mediating effect of affective commitment on the relationship between perceived external prestige and turnover intentions. Design/methodology/approach - This study is quantitative in nature. The data for the present study were collected from 186 employees working in various retail stores. Existing, established scales were used to measure the research constructs. Findings - The results of the study indicate a negative relationship between perceived external prestige and turnover intentions. A negative relationship was observed between affective commitment and turnover intentions. Moreover, affective commitment was observed to partially mediate the relationship between perceived external prestige and turnover intentions. Practical implications - This study provides valuable insights into understanding the significance of perceived external prestige in retaining employees working in the retail sector. Findings of the study indicate that adoption of non-conventional human resource strategies, like a focus on enhancing external prestige of the organization may be one of the ways to enhance employee commitment and reduce turnover intentions, and thus to retain employees in economies with highly mobile workforce. Originality/value - This research has investigated the significance of perceived external prestige in retaining employees in a context which is different, in several ways, from contexts where most of the previous research has been conducted. It, thus, contributes to current theoretical understanding about perceived external prestige and it impact on work attitudes. © Emerald Group Publishing Limited. More »»
2015 Journal Article N. Vohra, Neerpal Rathi, and Bhatnagar, D., “Developing Leadership Skills among EMBA Students: Innovations in Design”, Vikalpa: The Journal for Decision Makers, vol. 40, pp. 15-27, 2015.[Abstract]

The article presents the design of the experiential workshop as part of an Executive Masters in Business Administration (MBA) (EMBA) programme curriculum, focusing on innovations in design in the development of leadership skills among EMBA students. It used learning methods including experiential, self-awareness, and feedback seeking, as well as offers information on the importance of outdoor training workshop. More »»
2015 Conference Proceedings Neerpal Rathi, Lee, K., and Saxena, S., “Linking Perceived Organizational Support with Job and Life Satisfaction Quality of Work Life as a Mediator. ”, 4th Indian Academy of Management (IAM) conference held at Indian Institute of Management Lucknow, Noida Campus, India. Indian Institute of Management Lucknow, Noida Campus, India , 2015.
2015 Conference Proceedings Neerpal Rathi and Lee, K., “Impact of Supervisor Support on Organizational Commitment and Life Satisfaction: The Mediating Role of Quality of Work Life. ”, In 14th Conference on IT Applications and Management (ITAM-14) held at Ewha Woman’s University. Seoul, South Korea, 2015.
2015 Conference Proceedings P. Garg, Lee, K., and Neerpal Rathi, “Mapping Contours of Justice and Citizenship Behavior: An Insight from Indian Sample.”, In 14th Conference on IT Applications and Management (ITAM-14). Ewha Woman’s University, Seoul, South Korea, 2015.
2015 Conference Proceedings M. S. and Neerpal Rathi, “Factors Impacting Implementation/non-implementation of Strategies: A Study of a Large Indian Organization.”, 12th AIMS International Conference on Management . Indian Institute of Management Kozhikode, India , 2015.
2014 Journal Article Neerpal Rathi, “Impact of Emotional Intelligence and Emotional Labor on Organizational Outcomes in Service Organizations: A Conceptual Model [dagger]”, South Asian Journal of Management, vol. 21, pp. 54-71, 2014.[Abstract]

Emotions in general, emotional intelligence and emotional labor in particular have occupied an important place in today's organizations, especially in service organizations. Although the association of emotional intelligence with organizational outcomes, specifically employee job performance and customer satisfaction has been investigated by several researchers, the underlying mechanisms through which emotional intelligence influences organizational outcomes have not been investigated yet. This paper tries to address this void in the service management literature. This paper presents a conceptual model of the effect of emotional intelligence on organizational outcomes, namely job performance and customer satisfaction in service organizations, with emotional labor as the mediating variable. The proposed model assumes that emotional intelligence affects job performance of employees and customer satisfaction with service quality through its influence on emotional labor strategy used by employees in service encounters with customers. Implications of the study are mentioned. Major limitations of the study and directions for future research are discussed. More »»
2014 Conference Proceedings Neerpal Rathi, Lee, K., and Gupta, B., “Managing Talent in a Competitive Global Economy: Does Psychological Need Satisfaction Matter? ”, 13th IHRM conference held at Cracow University of Economics. Krakow, Poland, 2014.
2013 Journal Article Neerpal Rathi and Barath, M., “Work-family conflict and job and family satisfaction: Moderating effect of social support among police personnel”, Equality, Diversity and Inclusion: An International Journal, vol. 32, pp. 438–454, 2013.
2013 Journal Article Neerpal Rathi, Bhatnagar, D., and Mishra, S. Kumar, “Effect of Emotional Labor on Emotional Exhaustion and Work Attitudes among Hospitality Employees in India”, Journal of Human Resources in Hospitality & Tourism, vol. 12, pp. 273–290, 2013.[Abstract]

The present research explores the relationship of emotional labor strategies (i.e., surface and deep acting) with emotional exhaustion, organizational commitment, and turnover intentions among employees in the hospitality industry in India. Data were collected from 204 frontline hotel employees representing different departments. The results of the study demonstrate that surface acting is positively related with emotional exhaustion and turnover intentions and negatively related to affective organizational commitment. Moreover, deep acting was observed to have a negative influence on emotional exhaustion. The findings of the study indicate that frequent use of surface acting may have detrimental consequences for employees as well as for the organization. Managerial implications of the study are discussed. More »»
2013 Conference Proceedings S. S. Saxena, Neerpal Rathi, and Premapuri, P. A., “Talent Management as a Competitive Advantage.”, 3rd South Asian Management Research and Case Conference. Indian Institute of Management, Bangalore , India , 2013.
2013 Conference Proceedings Neerpal Rathi and Gupta, B., “Impact of Personality and Emotional Intelligence on Work Attitudes among Hospitality Employees”, 7th ISDSI & 5th OSCM International conference. International Management Institute (IMI), New Delhi, India, 2013.
2013 Conference Proceedings Neerpal Rathi and Banerjee, A., “Emotional Exhaustion and Work Attitudes: Moderating Effect of Personality among Frontline Service Employees.”, 3rd Indian Academy of Management (IAM) conference . Indian Institute of Management Ahmedabad, India , 2013.[Abstract]

Frontline service employees frequently engage in emotionally demanding interactions with customers. Consequently, they are likely to have high levels of emotional exhaustion. The present study explores the relationship of emotional exhaustion with job satisfaction and organizational commitment among frontline service employees. Moreover, it investigates the moderating effect of extraversion and neuroticism on the relationship of emotional exhaustion with job satisfaction and organizational commitment. Data for this study were collected from 250 employees working in various restaurants and hotels in India. The results of the study indicate that emotional exhaustion is negatively associated with job satisfaction and organizational commitment. Moreover, extraversion dimension of personality was observed to have a significant interaction effect on the relationship of emotional exhaustion with job satisfaction and organizational commitment. Neuroticism was observed to have a significant interaction effect on the association between emotional exhaustion and organizational commitment. Managerial implications of the study are discussed.

More »»
2013 Conference Proceedings Neerpal Rathi, Premapuri, P., and Saxena, S., “Limitations of Talent Management Systems – An Indian Perspective.”, 3rd Indian Academy of Management (IAM) Conference. Indian Institute of Management Ahmedabad, India, 2013.
2013 Conference Proceedings Neerpal Rathi, “Emotional Labor, Emotional Intelligence, Emotional Exhaustion, and Job Satisfaction: Investigation of the Relationship among Frontline Service Employees. ”, International Research Symposium in Service Management 4 (IRSSM 4) . Marian International Institute of Management (MIIM), Kuttikkanam, Kerala India, 2013.
2013 Conference Proceedings Neerpal Rathi, “Do Service Employees Pay a Hidden Cost for “Serving with a Smile?”, International Research Symposium in Service Management 4 (IRSSM 4) . Marian International Institute of Management (MIIM), Kuttikkanam, Kerala India, 2013.
2013 Conference Proceedings Neerpal Rathi, “Relationship of Quality of Work Life with Job and Life Satisfaction among Retail Employees”, National Conference on Paradigm for Sustainable Business: People, Planet and Profit (PFSB: PPP-2013). Department of Management Studies, Indian Institute of Technology Roorkee, India, 2013.
2013 Conference Proceedings Neerpal Rathi and Chaudhary, V., “Perceived Organizational Support, Supervisory Support, Job Satisfaction, Organizational Commitment, and Turnover Intentions Investigation of the Relationship.”, JKLU-CoM-2013 conference on management, Management Innovations: Challenges and Opportunities for Sustainable Development . JK Lakshmipat University, Jaipur, India, 2013.
2013 Journal Article Neerpal Rathi, “Please Smile While You Serve: Do Employees Pay a Hidden Cost for “Serving with a Smile?”, NMIMS Management Review, vol. 23, pp. 33-44, 2013.
2012 Conference Proceedings Neerpal Rathi and Kang, K., “Relationship between Emotional Labor, Emotional Intelligence, and Organizational Commitment among Frontline Employees”, International Conference on Managing Human Resources at the Workplace . SDM Institute for Management Development, Mysore, India , 2012.
2012 Conference Proceedings Neerpal Rathi and Chaudhary, V., “Retaining talent by enhancing organizational prestige: an HRM strategy for employees working in the retail sector: An HRM Strategy in the Competitive Global Workplace”, 12th International HRM Conference. Management Development Institute (MDI) Gurgaon, India, 2012.
2012 Conference Proceedings Neerpal Rathi, “A Conceptual Model of the Effect of Emotional Intelligence on Job and Organizational Outcomes.”, National Conference on Emerging Challenges for Sustainable Business. Department of Management Studies, IIT Roorkee, India , 2012.
2012 Conference Proceedings Neerpal Rathi, “Investigation of the Relationship between Emotional Labor and Employee Well-Being.”, National Conference on Changing Perspectives and Paradigms in Business and Behavioral Sciences (CPPBBS- 2012). School of Behavioral Sciences and Business Studies and L M Thapar School of Management, Thapar University, Patiala, India, 2012.
2012 Conference Proceedings Neerpal Rathi and Barath, M., “Influence of Work-Family Conflict on Job and Family Satisfaction among Police Personnel.”, National Conference on “Modern Business Practices in Global Scenario”. Department of Business Administration, Annamalai University, Chidambaram, India , 2012.
2011 Miscellaneous Neerpal Rathi, “Psychological Well-Being and Organizational Commitment: Exploration of the Relationship”. 2011.
2011 Journal Article Neerpal Rathi, Rastogi, R., and Rangnekar, D., “Quality of Work Life, Organizational Commitment, and Psychological Well-Being: A Study of the Indian Employees”, International Journal of Contemporary Business Studies, vol. 2, pp. 16-28, 2011.
2011 Conference Proceedings Neerpal Rathi, A., K., and Saxena, S., “Influence of Employee Well-Being on Organizational Commitment.”, International Conference on Organizations in New Millennium: Opportunities and Challenges (ICON 2011) . Ajay Kumar Garg Institute of Management, Ghaziabad, India , 2011.
2011 Book Chapter Neerpal Rathi and Jain, R., “Quality of Work Life (QWL), Organizational Commitment, and Employee Well-Being”, in D. Chatterjee, M. Dhal, & T.N. Krishnan (Eds.), HR and Leadership Challenges for Businesses in India , New Delhi: Macmillan Publishers., 2011, pp. 72-91.
2011 Conference Proceedings N. Vohra, Neerpal Rathi, and D., B., “Developing Leadership Skills among EMBA Students: Innovations in Design.”, 2nd Indian Academy of Management (IAM) Conference 2011. Indian Institute of Management Bangalore, India, 2011.
2011 Conference Proceedings Neerpal Rathi, Bhatnagar, D., and Mishra, S. K., “Effect of Emotional Labor on Emotional Exhaustion and Work Attitudes: Moderating Effects of Emotional Intelligence and Supervisor Support among Hospitality Employees in India.”, First World Research Summit for Tourism and Hospitality at hotel ICON Hong Kong from. Hong Kong Polytechnic University, Hong Kong and Elsevier Publication., 2011.
2011 Conference Proceedings Neerpal Rathi and Jain, R., “Quality of Work Life (QWL), Organizational Commitment, and Employee Well-Being: Exploration of the Relationship.”, International Symposium on HR and Leadership Challenges for Businesses in India. Indian Institute of Management Kozhikode, India , 2011.
2011 Book Chapter Neerpal Rathi, Saxena, S., and A., K., “Influence of Employee WellBeing on Organizational Commitment”, in In R. Srivastava, V. Agrawal, & S. Singh (Eds.), Organizations in the New Millennium: Challenges and Opportunities, New Delhi: Macmillan Publishers, 2011, pp. 182-187.
2010 Journal Article Neerpal Rathi, “Relationship of Quality of Work Life with Employees' Psychological Well-Being.”, International journal of business insights & transformation, vol. 3, pp. 53-60, 2010.[Abstract]

Work is an important constituent of an individual's life and is integral to the life of all human beings. An individual's experiences in the workplace and his/her Quality of Work Life (QWL) influences his/her health and well-being, besides affecting organizational outcomes. This study explores the relationship between an individual's QWL and psychological well-being, and investigates the influence of the former on the latter, using a sample of 144 employees of various organizations in India. The results of the study show that there is a significant relationship between an individual's QWL and psychological well-being. Moreover, QWL is found to be an important predictor of an employee's psychological well-being. The findings of the study provide an insight into various aspects of work and working environment that contribute significantly towards an employee's well-being. The study suggests that human resource (HR) managers should take into account their employees' QWL while formulating organizational policies. Implications and major limitations of the study are also discussed. More »»
2009 Journal Article Neerpal Rathi and Rastogi, R., “Assessing the relationship between emotional intelligence, occupational self-efficacy and organizational commitment”, Journal of the Indian Academy of Applied Psychology, vol. 35, pp. 93–102, 2009.[Abstract]

The purpose of this study is to explore the relationship among Emotional Intelligence (EI), occupational self-efficacy, and organizational commitment. Data were collected 120 employees working in various organizations in India. A positive and significant correlation is observed between EI and occupational self-efficacy (p< 0.01), whereas a positive relationship (not significant) is observed between EI and organizational commitment. Moreover, a low positive association is found between occupational self-efficacy and organizational commitment. The research implies that EI and occupational self-efficacy are related with a variety of organiza tionally desirable outcomes. Therefore, an understanding of the levels of EI and occupational selfefficacy will be helpful in taking suitable steps (such as conducting training programs) to enhance these competencies among the employees. More »»
2008 Journal Article Neerpal Rathi and Rastogi, R., “Effect of Emotional Intelligence on Occupational Self-Efficacy”, The ICFAI Journal of Organizational Behavior, vol. 7, pp. 46–56, 2008.
2008 Journal Article Neerpal Rathi and R., R., “Job Satisfaction and Psychological Well-Being: Exploration of the Relationship.”, The ICFAI Journal of Organizational Behavior, vol. 7, pp. 47-57, 2008.
2007 Journal Article Neerpal Rathi and Rastogi, R., “Meaning in life and psychological well-being in pre-adolescents and adolescents”, Journal of the Indian Academy of Applied Psychology, vol. 33, pp. 31–38, 2007.[Abstract]

This study examined meaning in life and psychological well-being in male and female students of pre- adolescence and adolescence periods. A total of 104 students were randomly selected from various schools. Of these, 54 students were from class 12 and 50 students from class 9. Two questionnaires, one Personal Meaning Profile (PMP) by Wong and another Well-Being Manifestation Measure Scale (WBMMS) by Masse et al. were administered on the subjects. It was hypothesized that there will be significant differences in the perception of life as meaningful and psychological well-being of different groups of students. t-test was applied to analyze the data. Besides discussing the results, applied aspects of a meaningful life and psychological well-being are also discussed. More »»
2007 Conference Proceedings Neerpal Rathi and Rastogi, R., “Impact of Quality of Work Life on Employees’ Psychological Well-Being”, National Conference on ‘Psychology, Technology, and Society. Department of Humanities & Social Sciences, Indian Institute of Technology Kanpur, India, 2007.
2006 Conference Proceedings Neerpal Rathi and Rastogi, R., “Meaning in Life & Psychological Well-Being in Pre-Adolescents and Adolescents.”, National Conference on ‘Emerging Paradigms in Psychology. Defense Institute of Psychological Research (DIPR), Delhi, India , 2006.

ASB WORKING PAPERS:

  • Rathi, N. (In Press). Please Smile While You Serve: Do Employees Pay a Hidden Cost for “Serving with a Smile?” Amrita School of Business Working Paper.
  • Rathi, N. (In Press). A Conceptual Model of the Effect of Emotional Intelligence on Job and Organizational Outcomes in Service Organizations. Amrita School of Business Working Paper.
  • Rathi, N., Bhatnagar, D., & Mishra, S.K. (In Press). Effect of Emotional Labor on Emotional Exhaustion and Work Attitudes: Moderating Effect of Emotional Intelligence and Supervisor Support among Hospitality Employees in India. Under Review, Amrita School of Business Working Paper.
  • Rathi, N., & Barath, M. (In Press). Work-Family Conflict and Job and Family Satisfaction: Moderating Effect of Social Support among Police Personnel. Under Review, Amrita School of Business Working Paper.
  • Rathi, N. (2011). Psychological Well-Being and Organizational Commitment: Exploration of the Relationship. Amrita School of Business, Working Paper No. 106/2011.
     

PAPERS PRESENTED IN CONFERENCE/ SEMINAR:

  • 1/6/2012-2/6/2012: Participated and presented a paper titled “A Conceptual Model of the Effect of Emotional Intelligence on Job and Organizational Outcomes” in National Conference on Emerging Challenges for Sustainable Business organized by the Department of Management Studies, IIT Roorkee.
  • 27/4/2012- 28/4/2012: Participated and presented a paper titled “Investigation of the Relationship between Emotional Labor and Employee Well-Being” in National Conference on Changing Perspectives and Paradigms in Business and Behavioral Sciences (CPPBBS- 2012) organized by School of Behavioral Sciences and Business Studies and L M Thapar School of Management, Thapar University, Patiala.
  • 22/3/2012- 23/3/2012: Participated and presented a paper titled “Influence of Work-Family Conflict on Job and Family Satisfaction among Police Personnel” in National Conference on “Modern Business Practices in Global Scenario” organized by the Department of Business Administration, Annamalai University, Chidambaram, Tamil Nadu.
  • 18/12/2011-20/12/2011: Participated and presented a paper titled “Developing Leadership Skills among EMBA Students: Innovations in Design” in 2nd Indian Academy of Management (IAM) Conference 2011 held at Indian Institute of Management Bangalore.
  • 10/12/2011-13/12/2011: Participated and presented a paper titled “Effect of Emotional Labor on Emotional Exhaustion and Work Attitudes: Moderating Effects of Emotional Intelligence and Supervisor Support among Hospitality Employees in India” in the First World Research Summit for Tourism and Hospitality at hotel ICON Hong Kong. This conference was jointly organized by Hong Kong Polytechnic University and Elsevier Publication.
  • 14/10/2011-15/10/2011: Participated and presented a paper entitled ‘Influence of Employee Well-Being on Organizational Commitment’ in International Conference on Organizations in New Millennium: Opportunities and Challenges (ICON 2011) held at Ajay Kumar Garg Institute of Management Ghaziabad.
  • 28/1/2011- 29/1/2011: Participated and presented a paper entitled ‘Quality of Work Life (QWL), Organizational Commitment, and Employee Well-Being: Exploration of the Relationship’ in International Symposium on HR and Leadership Challenges for Businesses in India held at IIM Kozhikode.
     

ARTICLES REVIEWED FOR JOURNALS:

  • The Service Industries Journal
  • Vikalpa: The Journal of Decision Makers published by IIM Ahmedabad.
  • International Journal of Organizational Analysis published by Emerald Publishing.
  • NMIMS Management Review.
     

FELLOWSHIPS AND AWARDS:

  • Post-doctoral Fellow, Incheon National University, South Korea, April 2014 – February 2016
  • Availed M.H.R.D. Scholarship to pursue Ph.D. study in Psychology at Indian Institute of Technology Roorkee, 2004-2008
  • Passed National Eligibility Test (NET) for Lectureship in Psychology, conducted by University Grants Commission (UGC) India, 2002
  • Won ‘Young Researcher’ award in International Research Symposium in Service Management 4 (IRSSM 4) held during 2-6 July 2013 at MIIM, Kuttikkanam, Kerala.
  • Research paper, presented during IRSSM 4, was awarded as Highly Commended paper award by the Journal of Service Management, published by Emerald Group publishing ltd. 
     

CERTIFICATIONS/ TRAINING:

  • Advance Lab on Human Processes (ALHP): Indian Society for Applied Behavioral Science, New Delhi
  • Basic Lab on Human Processes (BLHP): Indian Society for Applied Behavioral Science, New Delhi
  • Post Graduate Diploma in Industrial Counseling (PGDIC): Institute for Psychotherapy and Management Sciences, Mumbai
     

PROFESSIONAL ASSOCIATIONS:

  • Indian Academy of Management
  • Indian Society for Applied Behavioral Sciences (ISABS)
  • Service Education, Research and Innovation (SERI) – Initiative, USA
  • International IT Applications and Management Society, South Korea
Faculty Details

Qualification:

Designation: 
Faculty Email: 
r_neerpal@cb.amrita.edu