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Dr. Jayaraman Krishnaswamy

Adjunct Professor, Amrita School of Business, Coimbatore

Qualification: MPhil, MSc, Ph.D
kj_raman@cb.amrita.edu
Ph: +91 7200724796
Google Scholar Profile
Research Interest: Business Statistics, Operations Management, Operations Research, Project Management and Service Innovation in Marketing, Quantitative Methods, Supply Chain and Logistics Management, Total Quality Management (TQM)

Bio

Dr Jayaraman Krishnaswamy, has 36 years of teaching, research and consultancy experience in Operations Management and Quantitative Research Methods. He was awarded as an Outstanding Teacher and Service Excellence Award for consecutive four years at University Science Malaysia, Penang. He has been serving numerous administrative positions including the Senate Member of Taylor’s University, Malaysia. He has guided 11 Ph.D. Research scholars in Management/Business and two (2) DBA Candidates so far to his credits. More than 150 post-graduate students’ projects in Business/Management were guided by him. He has completed eight (8) Malaysian Government grant projects successfully. He has published more than 135 International Journal articles in Management Science. His Google Scholar Citation is 3150 with h-index=24. He conducted workshops on Research Methodology, Structural Equation Modelling, Multivariate Statistical Analysis, Operations and Quality Management concepts in numerous Universities around the globe. He was the Editor-in-Chief of Taylor’s Business Review Journal for the last four years. He did Industry consultancy for Motorola, Intel, Royal Selangor, Ford, e-merk, Airtel, Office Tiger, and Astron R R Donnelley among others. He was a Visiting Professor for Newcastle University, Australia; Nuremberg University, Germany; Cheng-Ang University, South Korea, Sri Jayawardena University, Sri Lanka and Yessenov University, Kazakhstan. He was invited as a keynote speaker, chairperson, and resource person for many international/national conferences and symposiums.

Publications

Journal Article

Year : 2022

Perceived Risk and Sensitivity to Pandemic and their influence on Expatriate Performance

Cite this Research Publication : Ankita Sahoo, Nelvin Leow XeChung, Imtiaz Mostafiz, K. Jayaraman (2022). Perceived Risk and Sensitivity to Pandemic and their influence on Expatriate Performance. Journal of Global Business and Organizational Excellence, 41, 68-84. (Scopus).

Publisher : Scopus

Year : 2022

Environmental safety and smart mobility on road-an empirical study in Malaysia

Cite this Research Publication : NX Leow, Jayaraman Krishnaswamy (2022). Environmental safety and smart mobility on road-an empirical study in Malaysia. International Journal of Environmental Policy and Decision Making 3 (2), 139-153 (Scopus).

Publisher : Scopus

Year : 2022

Designing a pedagogy for Higher Education Success-An Empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Cliftton Baba Nyepit, Goh See Kwong, Vijayalakshmi, R (2022). Designing a pedagogy for Higher Education Success-An Empirical study in Malaysia. International Journal of Business and Society, 23 (1), 118-136 (Scopus)

Publisher : Scopus

Year : 2021

The effect of service innovation on service loyalty in post offices

Cite this Research Publication : Shaian Kiumarsi, Salmi Mohd Isa, K. Jayaraman (2020). The effect of service innovation on service loyalty in post offices. Int. J. of Business Innovation and Research, Vol. 21, No. 1, 2020 (Scopus/Elsevier).

Publisher : Scopus/Elsevier

Year : 2021

Exemplary airline service quality is the way forward to secure passenger confidence in air travel –An Empirical study in Malaysia

Cite this Research Publication : Deepa M.V., K. Jayaraman, Vijayalakshmi, R (2021). Exemplary airline service quality is the way forward to secure passenger confidence in air travel –An Empirical study in Malaysia. International Journal of Productivity and Quality Management, 32 (3),.383 – 411 (Scopus-Q2, IF 1.432).

Publisher : Scopus

Year : 2020

Key supplier retention for electrical and electronic industry: determinant factors

Cite this Research Publication : K. Jayaraman, Logeswari Arikrisnan, Kavigtha Mohan Kumar, Shaian Kiumarsi (2020). Key supplier retention for electrical and electronic industry: determinant factors. Int. J. Sustainable Strategic Management, Vol. 8, No. 1, 2020 (ERA).

Publisher : ERA

Year : 2020

Management model for Higher Education Success-A conceptualization study

Cite this Research Publication : K. Jayaraman, Nagalakshmi Annamali, Zarif Hossain (2019). Management model for Higher Education Success-A conceptualization study. International Journal of Higher Education and Research, 10 (1), 1-23 (Scopus)

Publisher : Scopus

Year : 2020

The Effect of Organisational Climate on Employees Creative Performance through Knowledge Sharing Behaviour

Cite this Research Publication : Goh, S. K., Jayaraman, K., Mostafiz, M. I., & Leow, Y. M. (2020). The Effect of Organisational Climate on Employees Creative Performance through Knowledge Sharing Behaviour. Electronic Journal of Knowledge Management, 18(1), 1-14 (Scopus. ABDC).

Publisher : Scopus. ABDC

Year : 2020

Tackling single-occupancy vehicles to Reduce Carbon Emissions: Actionable model of Drivers’ implementation intention to try Public Buses

Cite this Research Publication : Alexandra S. Kang, K. Jayaraman, Soh Keng Lin, Wai Peng Wong (2020). Tackling single-occupancy vehicles to Reduce Carbon Emissions: Actionable model of Drivers’ implementation intention to try Public Buses. Journal of Cleaner Production, Volume 260, 1 July 2020, 121111 (ISI impact factor Journal-6.395/Scopus-ESCI).

Publisher : Scopus-ESCI

Year : 2019

Conceptualization of an urban travel behavior model to mitigate air pollution for sustainable environmental development in Malaysia

Cite this Research Publication : Jayaraman, K., Leow, N., Asirvatham, D. and Chan, H. (2019), "Conceptualization of an urban travel behavior model to mitigate air pollution for sustainable environmental development in Malaysia", Management of Environmental Quality: An International Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/MEQ-03-2019-0070 (Scopus).

Publisher : Scopus

Year : 2019

The shadow education system: Students’ responses to private tutorial learning

Cite this Research Publication : Jayaraman, K., Seow S. K., & Annamalai, N. (2019). The shadow education system: Students’ responses to private tutorial learning. Malaysian Journal of Learning and Instruction, 16(2), 201-225 (Scopus)

Publisher : Scopus

Year : 2019

B2b e-commerce technology factors with mediating effect perceived usefulness in jordanian manufacturing smes

Cite this Research Publication : Lubna A. Hussein, Ahmad Suhaimi Baharudin, Jayaraman, K. Shaian Kiumarsi (2019). B2b e-commerce technology factors with mediating effect perceived usefulness in jordanian manufacturing smes. Journal of Engineering Science and Technology 14(1):411-429 (Scopus).

Publisher : Scopus

Year : 2019

Social predictors and implementation intention of drivers to use public bus transport

Cite this Research Publication : Kang, A.S., Jayaraman, K., Soh, K.L. and Wong, W.P. (2019), "Social predictors and implementation intention of drivers to use public bus transport", Management of Environmental Quality, 30(2), 307-328 (Scopus).

Publisher : Scopus

Year : 2019

Convenience, flexible service, and commute impedance as the predictors of drivers’ intention to switch and behavioral readiness to use public transport

Cite this Research Publication : Alexandra S. Kang, K. Jayaraman, Soh Keng Lin, Wai Peng Wong (2019). Convenience, flexible service, and commute impedance as the predictors of drivers’ intention to switch and behavioral readiness to use public transport. Transportation Research Part F: Psychology and Behavior, 62 (2019), 505-519 (ISI impact factor-2.36/Scopus)

Publisher : Scopus

Year : 2019

The proposed E-Waste Management Model from the Conviction of Individual Laptop Disposal Practices-An Empirical Study in Malaysia

Cite this Research Publication : K. Jayaraman, Seela Vejayon, Shruthi Raman, Imtiaz Mostafiz (2019). The proposed E-Waste Management Model from the Conviction of Individual Laptop Disposal Practices-An Empirical Study in Malaysia. Journal of Cleaner Production, 208 (2019), 688-696 (ISI impact factor Journal-6.395/Scopus).

Publisher : Scopus

Year : 2019

HR Line manager’s reflections on HRM effectiveness through HR roles and role stressors

Cite this Research Publication : M.Y Yusliza, Poh Wai Choo, K. Jayaraman, Nadia Newaz Rimi, Zikri Muhammad (2019). HR Line manager’s reflections on HRM effectiveness through HR roles and role stressors. South East European Journal of Economics and Business, 14(1), 34-48 (Scopus).

Publisher : Scopus

Year : 2019

Challenges of Human Resource Leaders: A conceptualized research model

Cite this Research Publication : K. Jayaraman, Imtiaz Mostafiz (2019). Challenges of Human Resource Leaders: A conceptualized research model. Accepted for publication in the International Journal of Amity Global Business Review.

Publisher : International Journal of Amity Global Business Review

Year : 2019

What matters for Higher Education Success? Final Years students’ feedback and assessment

Cite this Research Publication : K. Jayaraman, Kavigtha Mohan Kumar, Zarif Hossain (2019). What matters for Higher Education Success? Final Years students’ feedback and assessment. Journal of Applied Research in Higher Education, 11(3), 616-635 (Scopus)

Publisher : Scopus

Year : 2019

Emigrants’ motivation business model for intention to participate in the Malaysia My Second Home program (MM2H)

Cite this Research Publication : K. Jayaraman, Shin Yuin Khu, Shaian kiumarsi (2019). Emigrants’ motivation business model for intention to participate in the Malaysia My Second Home program (MM2H). Accepted for publication in the International Journal of Services and Operations Management, 33(2), 187-207 (Scopus).

Publisher : Scopus

Year : 2018

The influence of new economic model on intention to work abroad: An empirical study to address brain drain issue in Malaysia

Cite this Research Publication : D.N Shariff, K. Jayaraman, Dahlan Abdullah, & Ang Woon Chau (2018). The influence of new economic model on intention to work abroad: An empirical study to address brain drain issue in Malaysia. Journal of Sustainability Science & Management, 2018(4), 99-115 (Scopus).

Publisher : Scopus

Year : 2018

Motivational Factors for Financial Investment in Online Equity Crowd funding-A New Venture Study in Malaysia

Cite this Research Publication : Jayaraman, K., Edison Ng Kah Yong, Lye Kong haw (2018). Motivational Factors for Financial Investment in Online Equity Crowd funding-A New Venture Study in Malaysia. International Journal of Entrepreneurship & Development Studies, 6(2), 133-145

Publisher : International Journal of Entrepreneurship & Development Studies

Year : 2018

An Empirical Study on Residents’ Place Image and Perceived Impacts on Support for Tourism Development in Penang, Malaysia

Cite this Research Publication : K. Jayaraman, Dahlan Abdullah, Toh Ching Wen (2018). An Empirical Study on Residents’ Place Image and Perceived Impacts on Support for Tourism Development in Penang, Malaysia, International Journal of Academic Research in Business and Social Sciences (ERA).

Publisher : ERA

Year : 2018

Factors influencing the purchase decision of non-national cars in Malaysia-An empirical study

Cite this Research Publication : K. Jayaraman, Sathish Arumugam, Kavigtha Mohan Kumar, Shaian Kiumarsi (2018). Factors influencing the purchase decision of non-national cars in Malaysia-An empirical study. Global Business and Management Research: An International Journal, 10(1), (2018, Special Issue)-ERA.

Publisher : ERA

Year : 2018

Food Quality, Service Quality, Fair Price and Restaurant Re-Patronage Intention: The Mediating Role of Customer Satisfaction

Cite this Research Publication : Dahlan Abdullah, K. Jayaraman, Norhamizan Hamir, Ainatul Mardhiah Mohamed Rostum, Azila Azmi (2018). Food Quality, Service Quality, Fair Price and Restaurant Re-Patronage Intention: The Mediating Role of Customer Satisfaction, International Journal of Academic Research in Business and Social Sciences (ERA).

Publisher : ERA

Year : 2017

Factors influencing the purchase intention of health insurance policy-An empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Naseem Alesa, Noor Azeema (2017). Factors influencing the purchase intention of health insurance policy-An empirical study in Malaysia. International Journal of Economic Research 14 (16 Part 3) (Scopus).

Publisher : Scopus

Year : 2017

Minimizing Inventory Cost through Sustainable Supply Chain Practices: Experience from Malaysian SME Companies

Cite this Research Publication : K. Jayaraman, Jessica Chai Pau Yek, Yong Won Seo, Sunghee Lee (2017). Minimizing Inventory Cost through Sustainable Supply Chain Practices: Experience from Malaysian SME Companies. International Journal of Applied Business and Economics Research, 15 (21 Part 2), 69-84 (Scopus).

Publisher : Scopus

Year : 2017

The Effects of Perceived Interactivity, Perceived Ease of Use and Perceived Usefulness on Online Hotel Booking Intention: A Conceptual Framework

Cite this Research Publication : Dahlan Abdullah, K. Jayaraman, D.N. Shariff, Khairil Anuar Bahari, and Norfezah Md Nor (2017). The Effects of Perceived Interactivity, Perceived Ease of Use and Perceived Usefulness on Online Hotel Booking Intention: A Conceptual Framework. International Academic Research Journal of Social Science, 3(1), 16-23.

Publisher : International Academic Research Journal of Social Science

Year : 2017

Supply chain management quality practices in container haulage industry: the mediating role of management professionalism vigilance for consignee service retention

Cite this Research Publication : Shariff, D.N., K. Jayaraman, Dahlan Abdullah, Yong Won Seo (2017). Supply chain management quality practices in container haulage industry: the mediating role of management professionalism vigilance for consignee service retention. Int. J. Business Performance and Supply Chain Modelling, 9(3), 238–259 (Scopus).

Publisher : Scopus

Year : 2017

The Effects of Consumer Perception of Volume Discount Benefits on Intention to Purchase Grocery Products: Deal Proneness as Moderator

Cite this Research Publication : Iranmanesh, M., K. Jayaraman, Zailani, S., Ghadiri, M. (2017). The Effects of Consumer Perception of Volume Discount Benefits on Intention to Purchase Grocery Products: Deal Proneness as Moderator. Asia Pacific Journal of Marketing and Logistics, 29(5), 1017-1035 (SSCI/Scopus).

Publisher : Scopus

Year : 2017

Service innovation management practices and pricing practices for performance in Malaysian telecom

Cite this Research Publication : Taghizadeh, S., K. Jayaraman, K., Rahman, S.A., and Quazi, A. (2017). Service innovation management practices and pricing practices for performance in Malaysian telecom. Asian Academy of Management Journal, 22(2), 129–155 (Scopus).

Publisher : Scopus

Year : 2017

Obstacle for Business in generating Electricity through Solar Energy- Insights from an Industry

Cite this Research Publication : K. Jayaraman, Choo Pao Ling (2017). Obstacle for Business in generating Electricity through Solar Energy- Insights from an Industry. Amity Global Business Review, 12(1), 22-32.

Publisher : Amity Global Business Review

Year : 2017

Scale Measurements for Airline Service Quality to secure passenger confidence in air travel

Cite this Research Publication : Deepa, M. V and K. Jayaraman, (2017). Scale Measurements for Airline Service Quality to secure passenger confidence in air travel. The Quality Management Journal 24(3), 31-53 (Scopus).

Publisher : Scopus

Year : 2017

Conceptualization of a Research Model for Sustainable Logistics Practices and Logistics Transport Performance

Cite this Research Publication : KM Kumar, AA Rahman, K Jayaraman, SA Rahim (2017). Conceptualization of a Research Model for Sustainable Logistics Practices and Logistics Transport Performance. Journal Pengurusan (UKM Journal of Management), 51, 1-19 (Scopus)

Publisher : Scopus

Year : 2017

Reasons for Low Penetration on the Purchase of Photovoltaic (PV) Panel System among Malaysian Landed Property Owners

Cite this Research Publication : K. Jayaraman, Lavinsa paramasivan, Shayan Kiumarsi (2017). Reasons for Low Penetration on the Purchase of Photovoltaic (PV) Panel System among Malaysian Landed Property Owners. Renewable & Sustainable Energy Reviews, 80 (2017), 562-571 (ISI impact factor 10.556).

Publisher : Elsevier

Year : 2016

Critical success factors of Lean Six Sigma practices on business performance in Malaysia

Cite this Research Publication : N.N. Kader Ali; Chee Wei Choong; K. Jayaraman (2016). Critical success factors of Lean Six Sigma practices on business performance in Malaysia. Int. J. of Productivity and Quality Management, 17(4), 456 – 473 (Scopus)

Publisher : Int. J. of Productivity and Quality Management

Year : 2016

Corporate sustainable business practices and talent attraction

Cite this Research Publication : Mohamad Abu Huzaifah bin Magbool, Azlan Amran, Mehran Nejati, K. Jayaraman, (2016). Corporate sustainable business practices and talent attraction. Sustainability Accounting, Management and Policy Journal, 7(4), 539-559 (Scopus).

Publisher : Sustainability Accounting, Management and Policy Journal

Year : 2016

Investigating the relational factors for inter-firm information exchange based on commitment-trust theory: A conceptual framework

Cite this Research Publication : Mohd Adan Omar, K. Jayaraman, Noornina Dahlan (2016). Investigating the relational factors for inter-firm information exchange based on commitment-trust theory: A conceptual framework. Journal of Global Business and Social Entrepreneurship (GBSE), 2(1), 1-12

Publisher : GBSE

Year : 2016

Factors influencing the purchase decision of perfumes with habit as a mediating variable: An empirical study in Malaysia

Cite this Research Publication : Noor Azeema, K. Jayaraman, and S. Kiumarsi (2016). Factors influencing the purchase decision of perfumes with habit as a mediating variable: An empirical study in Malaysia, Indian Journal of Marketing, 46(7), 7-22 (Scopus)

Publisher : Scopus

Year : 2016

The Determinants of Early Refractive Error on School-Going Chinese Children

Cite this Research Publication : K Jayaraman, M Iranmanesh, CC Liang (2016). The Determinants of Early Refractive Error on School-Going Chinese Children. SAGE Open, 1-8 (Scopus).

Publisher : Scopus

Year : 2016

Promoting products through Volume discount sales promotion: Evidence from Malaysia

Cite this Research Publication : Mohammad Iranmanesh, K. Jayaraman (2016). Promoting products through Volume discount sales promotion: Evidence from Malaysia. Journal of Promotion Management 22(1), 71-88 (Scopus).

Publisher : Scopus

Year : 2016

A Conceptual Model of Interactive Hotel Website: The Role of Perceived Website Interactivity and Customer Perceived Value Toward Website Revisit Intention

Cite this Research Publication : D. Abdullah, K Jayaraman, SBM Kamal (2016). A Conceptual Model of Interactive Hotel Website: The Role of Perceived Website Interactivity and Customer Perceived Value Toward Website Revisit Intention. Procedia Economics and Finance 37, 170-175 (Scopus)

Publisher : Scopus

Year : 2016

The role of suppliers in establishing buyer-supplier relationship towards better supplier performance

Cite this Research Publication : Keng Lin Soh, K. Jayaraman, Teoh Su Yen, S. Kiumarsi (2016). The role of suppliers in establishing buyer-supplier relationship towards better supplier performance. International Journal of Productivity and quality Management 17(2), 183-197 (Scopus).

Publisher : Scopus

Year : 2016

Environmental Concerns Motivate Intention to Utilize Free Bus Services:An Empirical Study in Malaysia

Cite this Research Publication : K. Jayaraman, Chee Hin Ng, Klaus Stocker, S. Kiumarsi (2016). Environmental Concerns Motivate Intention to Utilize Free Bus Services:An Empirical Study in Malaysia. Indian Journal of Marketing, 46(1), 8-23 (Scopus).

Publisher : Scopus

Year : 2016

Scale development and validation for DART model of value co-creation process on innovation strategy

Cite this Research Publication : Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail Syed, Abidur Rahman (2016). Scale development and validation for DART model of value co-creation process on innovation strategy. Journal of Business & Industrial Marketing, 31(1), 24 - 35 (ISI impact factor 1.37).

Publisher : Journal of Business & Industrial Marketing

Year : 2015

E-Container logsteics service quality characteristics on Customer Retention with the mediating role of Management Professionalism

Cite this Research Publication : K. Jayaraman, Daing Nasir Shariff and Saharuddin A. Hamid (2015). E-Container logsteics service quality characteristics on Customer Retention with the mediating role of Management Professionalism. E-Trade and Logistics in the Green Growth Era, 12th E-Trade International Forum, 239-259

Publisher : E-Trade and Logistics in the Green Growth Era

Year : 2015

Service Quality and Innovation in Malaysian Post Offices: An Empirical Study

Cite this Research Publication : S. Kiumarsi, K. Jayaraman, Salmi Mohd Isa (2015). Service Quality and Innovation in Malaysian Post Offices: An Empirical Study, Global Business and Organizational Excellence. 35 (1), 55-66 (Scopus)

Publisher : Scopus

Year : 2015

Reasons for the failure of Web-based application IT Projects: An empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Hasnah Haron, Yit Lu Yee, Shruthi R (2015). Reasons for the failure of Web-based application IT Projects: An empirical study in Malaysia. Problems and Perspectives in Management, 13(2), 277-287 (Scopus)

Publisher : Scopus

Year : 2015

Consumer reflections on the purchase of perfumes with habit as a mediating variable: An Empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Noor Azeema, S. Kiumarsi (2015). Consumer reflections on the purchase of perfumes with habit as a mediating variable: An Empirical study in Malaysia. Business Enabler for Profitability and Growth, Proceeding of International Research Seminar 2015, 13-16th August 2015, Ho Chi Minh City, Vietnam, 81-94

Year : 2015

The Act of Reforms in the Deforestation Management and forecast Estimates for Vital Parameters: A Case of Indonesia: 2001-2010

Cite this Research Publication : Shahla Deris, Reza Esmaeilifar, K. Jayaraman, Mohd. Wira Mohd Shafiei (2015). The Act of Reforms in the Deforestation Management and forecast Estimates for Vital Parameters: A Case of Indonesia: 2001-2010. Scholars Journal of Economics Business and Management, 2(3), 265-275

Publisher : Scholars Journal of Economics Business and Management

Year : 2015

Determinants of Service Quality on Service Loyalty: The Mediating Role of Customer Satisfaction and Brand Equity

Cite this Research Publication : S. Kiumarsi, Salmi Mohd Isa, K. Jayaraman (2015). Determinants of Service Quality on Service Loyalty: The Mediating Role of Customer Satisfaction and Brand Equity. Problems and Perspectives in Management, 13(2), 347-356 (Scopus)

Publisher : Scopus

Year : 2015

Barriers to Green Innovation Initiatives among Manufacturers: The Malaysian Case

Cite this Research Publication : Mirza Abdullah, Suhaiza Zailani, Mohammad Iranmanesh, K. Jayaraman (2015). Barriers to Green Innovation Initiatives among Manufacturers: The Malaysian Case. Review of Managerial Science, 1-27 (ISI impact factor /Scopus)

Publisher : Scopus

Year : 2015

The impact of background music on the duration of consumer stays at stores: An empirical study in Malaysia

Cite this Research Publication : Keng Lin Soh, K. Jayaraman, Choo Li Peng, S. Kiumarsi (2015). The impact of background music on the duration of consumer stays at stores: An empirical study in Malaysia. International Journal of Business and Society, 16(2), 247-260 (Scopus)

Publisher : Scopus

Year : 2015

Customer reflections on the intention to purchase hybrid cars: An empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Wei Yun Wong, Yong Won Seo (2015). Customer reflections on the intention to purchase hybrid cars: An empirical study in Malaysia. Problems and Perspectives in Management, 13(2), 304-312 (Scopus)

Publisher : Scopus

Year : 2014

The importance of service innovation on market and operational performance – Experience from Malaysia Telecommunication sector

Cite this Research Publication : K. Jayaraman, Seyedeh Khadijeh Taghizadeh and Ishak Ismail (2014). The importance of service innovation on market and operational performance - Experience from Malaysia Telecommunication sector. E-Trade and Logistics in the Green Growth Era, 13th E-Trade International Forum, 259-279

Publisher : E-Trade and Logistics in the Green Growth Era

Year : 2014

Intention to purchase products under volume discount scheme: A conceptual model and research propositions

Cite this Research Publication : Mohammad Iranmanesh, K. Jayaraman, Ishak Ismail (2014). Intention to purchase products under volume discount scheme: A conceptual model and research propositions. Business: Theory and Practice, 15(4), 371-380 (Scopus)

Publisher : Scopus

Year : 2014

Innovation value chain as predictors for innovation strategy in Malaysian Telecommunication industry

Cite this Research Publication : Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail, Syed Abidur Rahman (2014). Innovation value chain as predictors for innovation strategy in Malaysian Telecommunication industry. Problems and Perspectives in Management, 12(4),531-537 (Scopus)

Publisher : Scopus

Year : 2014

The Determinants of Perceived Service Quality on Customer Loyalty in Post Offices: Mediating Role Service Innovation

Cite this Research Publication : S. Kiumarsi, K. Jayaraman, Salmi Mohd Isa (2014). The Determinants of Perceived Service Quality on Customer Loyalty in Post Offices: Mediating Role Service Innovation. International Journal of Organizational Innovation, Special Issue, (ERA 2012)

Publisher : Special Issue

Year : 2014

Marketing Strategies to improve the sales of bakery products of Small-Medium Enterprise (SMEs) in Malaysia

Cite this Research Publication : S. Kiumarsi, K. Jayaraman, Salmi Mohd Isa, Asra Varastegani (2014). Marketing Strategies to improve the sales of bakery products of Small-Medium Enterprise (SMEs) in Malaysia. International Food Research Journal, 21(6), 2101-2107 (ISI Impact Factor 0.662/Scopus)

Publisher : Scopus

Year : 2014

Reduction in shipment delinquencies and product lead time on enhancing customer service: A case study

Cite this Research Publication : Gopakumar, K. Jayaraman, S. Kiumarsi (2014). Reduction in shipment delinquencies and product lead time on enhancing customer service: A case study. The International Journal of Accounting and Business Society, 22 (1), 123-143

Publisher : The International Journal of Accounting and Business Society

Year : 2014

Study of Service Innovation Management in the Malaysian Telecommunications Industry

Cite this Research Publication : Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail, Syed Abidur Rahman (2014). Study of Service Innovation Management in the Malaysian Telecommunications Industry. Global Business and Organizational Excellence, 34,1, 67-77 (Scopus)

Publisher : Scopus

Year : 2014

Does Poultry industry manage sustainable production of chicken meat? An empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Aref Tabandehhaghighi, Sofri Yahya, S. Kiumarsi (2014). Does Poultry industry manage sustainable production of chicken meat? An empirical study in Malaysia, International Journal of Agriculture Innovations and Research, 3(2), 632-639

Publisher : International Journal of Agriculture Innovations and Research

Year : 2014

The Determinants of Malaysian Tourism Revenue: Pre and post impact of Visit Malaysia Year 2007 and Global Recession 2008

Cite this Research Publication : Mageswari, K. Jayaraman, Badaruddin Mohamed (2014). The Determinants of Malaysian Tourism Revenue: Pre and post impact of Visit Malaysia Year 2007 and Global Recession 2008. American Journal of Tourism Research, Vol. 3, No. 1, 33-41

Publisher : American Journal of Tourism Research

Year : 2014

A Glance on Service Innovation Scenario: Case of Leading Telecommunication Companies in Malaysia

Cite this Research Publication : Taghizadeh, S. K. Jayaraman, Rahman, S. A., Malekifar, S. (2014). A Glance on Service Innovation Scenario: Case of Leading Telecommunication Companies in Malaysia. International Journal of Business and Innovation. 1(5), 4-22

Publisher : International Journal of Business and Innovation

Year : 2014

Sustainable Financial Supply Chain in Global Manufacturing Companies

Cite this Research Publication : Suzari Abdul Rahim, K. Jayaraman (2014). Sustainable Financial Supply Chain in Global Manufacturing Companies, International Journal of Organizational Innovation. Special Issue, 18-29 (ERA)

Publisher : International Journal of Organizational Innovation

Year : 2014

An alarming signal in mobile Telecommunication industry: A Study in Malaysia

Cite this Research Publication : Subramaniam Velu, K. Jayaraman, Sofri Yahya, S. Kiumarsi (2014). An alarming signal in mobile Telecommunication industry: A Study in Malaysia. International Journal of Mobile Network Communications & Telematics, 4(4), 53-62

Publisher : International Journal of Mobile Network Communications & Telematics

Year : 2013

Service Innovation Management on Market Performance through Relevancy of Market conditions: Guide to Telecommunications Industry, Malaysia

Cite this Research Publication : Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail and Mohammad Iranmanesh (2013). Service Innovation Management on Market Performance through Relevancy of Market conditions: Guide to Telecommunications Industry, Malaysia. Australian Journal of Basic and Applied Sciences, 7(4), 241-252

Publisher : Australian Journal of Basic and Applied Sciences

Year : 2013

Evaluating Leader’s Emotional Intelligence on ESCI Average-Item Scores and Standard Optimal Competency Levels Using Upward Feedback

Cite this Research Publication : Saritha Alfrida Rodrigues, Jyothi S. Madgaonkar, Mohammad Iranmanesh and K.Jayaraman (2013). Evaluating Leader’s Emotional Intelligence on ESCI Average-Item Scores and Standard Optimal Competency Levels Using Upward Feedback. International Journal of Business Management and Leadership, 4(2), 71-80

Publisher : International Journal of Business Management and Leadership

Year : 2013

Road congestion,vehicles emissions and intention to use public bus services in Malaysia – A flexible bus utility model

Cite this Research Publication : Serena A. G. Kang, K. Jayaraman, Soh Keng Lin (2013). Road congestion,vehicles emissions and intention to use public bus services in Malaysia – A flexible bus utility model. World Transport Policy & Practice, 19(1), 08-24

Publisher : World Transport Policy & Practice

Year : 2013

The factors influencing the consumption of chicken meat among Malaysians-Race as a moderator

Cite this Research Publication : K. Jayaraman, Munira binti Halili, Dababrata Chowdhury, Mohammad Iranmanesh (2013). The factors influencing the consumption of chicken meat among Malaysians-Race as a moderator. International Food Research Journal, 20(1),165-174 (ISI / Scopus)

Publisher : Scopus

Year : 2013

Factors Influencing Small Medium Enterprises (SMES) in Obtaining Loan

Cite this Research Publication : Hasnah Haron, Saniza Binti Said, K. Jayaraman, Ishak Ismail (2013). Factors Influencing Small Medium Enterprises (SMES) in Obtaining Loan. International Journal of Business and Social Science 4 (15), 182-19

Publisher : International Journal of Business and Social Science

Year : 2012

Consumer Reflections on “Buy One Get One Free” (BOGO) Promotion Scheme-An Empirical Study in Malaysia

Cite this Research Publication : K. Jayaraman, Mohammad Iranmanesh, Manjeet Dashini Kaur, Hasnah Haron (2012). Consumer Reflections on “Buy One Get One Free” (BOGO) Promotion Scheme-An Empirical Study in Malaysia. Research Journal of Applied Sciences, Engineering and Technology 5(9), 2740-2747

Publisher : Research Journal of Applied Sciences, Engineering and Technology

Year : 2012

The perceptions and perspectives of Lean Six Sigma (LSS) practitioners: An empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Teo Leam Kee, Keng Lin Soh, (2012). The perceptions and perspectives of Lean Six Sigma (LSS) practitioners: An empirical study in Malaysia. The TQM Journal, 24(5), 433 – 446 (Scopus)

Publisher : Scopus

Year : 2012

Have libraries in private institutions of higher learning in Malaysia lost their original purposes? What else does the evidence say about gender issues?

Cite this Research Publication : Keng Lin Soh, K. Jayaraman, Lim Ni Ni and Chu Le Chong (2012). Have libraries in private institutions of higher learning in Malaysia lost their original purposes? What else does the evidence say about gender issues? International Journal of Education Administration and Policy Studies 4(5), 127-132

Publisher : International Journal of Education Administration and Policy Studies

Year : 2012

Exploring the Organizational Culture Construct for Small and Medium Enterprises in the Ecotourism of Emerging Economies

Cite this Research Publication : Yusof, N., Che Jamil M. F., K. Jayaraman (2012). Exploring the Organizational Culture Construct for Small and Medium Enterprises in the Ecotourism of Emerging Economies. Journal of Sustainable Development and Planning, 7(4), 457- 471 (Scopus)

Publisher : Scopus

Year : 2012

Sustainable supply chain management (SSCM) in Malaysia: A survey

Cite this Research Publication : Suhaiza Zailani, K. Jayaraman, G. Vengadasan, R. Premkumar (2012). Sustainable supply chain management (SSCM) in Malaysia: A survey. International Journal of Production Economics, 140 (1), 330–340 (ISI impact factor 4.998/ Scopus)

Publisher : Scopus

Year : 2011

Robust models for the utilization of Public Bus Transport Services in Malaysia

Cite this Research Publication : K. Jayaraman, Choong Shiau Suan, Soh Keng Lin (2011). Robust models for the utilization of Public Bus Transport Services in Malaysia. African Journal of Business Management, 5 (26), 10586-10600

Publisher : African Journal of Business Management

Year : 2011

Macro-economic factors influencing Malaysian Tourism Revenue: 2002-2008

Cite this Research Publication : K. Jayaraman, Soh Keng Lin, Hasnah Haron, Wooi Leng Ong (2011). Macro-economic factors influencing Malaysian Tourism Revenue: 2002-2008. Tourism Economics, 17(6), 1347-1363 (ISI impact factor Journal 1.098 / Scopus)

Publisher : Scopus

Year : 2011

Consumer reflections on the usage of plastic bags to parcel hot edible items: An empirical study in Malaysia

Cite this Research Publication : K. Jayaraman, Hasnah Haron, Gooi Bee Sung, Soh Keng Lin (2011). Consumer reflections on the usage of plastic bags to parcel hot edible items: An empirical study in Malaysia. Journal of Cleaner Productions, 19(13), 1527-1535 (ISI impact factor Journal 6.395 / Scopus)

Publisher : Scopus

Year : 2010

Determinants of Internal Control characteristics influencing Voluntary and Mandatory Disclosures

Cite this Research Publication : Hasnah Haron, Nasir Daing Ibrahim, K. Jayaraman, Ong Hock Chye (2010). Determinants of Internal Control characteristics influencing Voluntary and Mandatory Disclosures. Managerial Auditing Journal, 25(2), 140-159 (Scopus)

Publisher : Scopus

Year : 2010

Sustainable Ecotourism: The case of East Malaysia

Cite this Research Publication : K. Jayaraman, Soh Keng Lin, Li Lian Yap and Wooi Leng Ong (2010). Sustainable Ecotourism: The case of East Malaysia, TEAM Journal of Hospitality and Tourism, Vol.7, Issue 1,27-45

Publisher : TEAM Journal of Hospitality and Tourism

Year : 2010

The pattern of international tourist arrivals and revenue estimates for Malaysia: 2002-2007

Cite this Research Publication : K. Jayaraman, Soh Keng Lin, Ishak Ismail, Ong Wooi Leng (2010). The pattern of international tourist arrivals and revenue estimates for Malaysia: 2002-2007. Tourism Analysis, 15(6), 701-712 (Scopus)

Publisher : Scopus

Year : 2010

The examination on the drivers for green purchasing adoption among EMS 14001 certified companies in Malaysia

Cite this Research Publication : Tarig Khidir Eltayeb, Suhaiza Zailani, K. Jayaraman (2010). The examination on the drivers for green purchasing adoption among EMS 14001 certified companies in Malaysia. Journal of Manufacturing Technology Management, 21(2), 206-225 (Scopus)

Publisher : Scopus

Year : 2010

A conceptual framework for critical success factors of lean Six Sigma: Implementation on the performance of electronic manufacturing service industry

Cite this Research Publication : K. Jayaraman, Leam Kee Teo, (2010) "A conceptual framework for critical success factors of lean Six Sigma: Implementation on the performance of electronic manufacturing service industry", International Journal of Lean Six Sigma, 1(3), 191-215 (Scopus)

Publisher : International Journal of Lean Six Sigma

Year : 2009

Influence of Socio-demographic factors on Entrepreneurial attributes and succes

Cite this Research Publication : Chivukula Venkata Ramana, K. Jayaraman, A Ramachandra Aryasri (2009). Influence of Socio-demographic factors on Entrepreneurial attributes and succes. South Asian Journal of Management, 16(4), 111-126 (ERA).

Publisher : ERA

Year : 2009

The Pattern of Share Price Behaviour of Malaysian Palm Oil Companies and its Determinants 2004-2007

Cite this Research Publication : K. Jayaraman & Allameh Sara (2009). The Pattern of Share Price Behaviour of Malaysian Palm Oil Companies and its Determinants 2004-2007, Oil Palm Industry Economic Journal, 9(2), 23-24

Publisher : Oil Palm Industry Economic Journal

Year : 2009

An additional dimension in determining the Net Promotion Score for Business Planning

Cite this Research Publication : K. Jayaraman, Soh Keng Lin, Ishak Ismail (2009). An additional dimension in determining the Net Promotion Score for Business Planning, Problems and Perspectives in Management, 7(2), 90-95 (Scopus)

Publisher : Scopus

Year : 2009

Audit Committee Characteristics and Quality of Unaudited Financial Accounts

Cite this Research Publication : Nasir Daing Ibrahim, K. Jayaraman, Mr.Saidatunur Fauzi Bin Saidin (2009). Audit Committee Characteristics and Quality of Unaudited Financial Accounts. Singapore Management Review, Singapore, 31(2), 19-33, Second Half 2009 (Scopus)

Publisher : Scopus

Year : 2008

The Pattern of International Tourist Arrivals in Penang, Malaysia: 2002-2007

Cite this Research Publication : K. Jayaraman, Soh Keng Lin, Ishak Ismail (2008). The Pattern of International Tourist Arrivals in Penang, Malaysia: 2002-2007. TEAM Journal of Hospitality & Tourism, 5(1), December, 01-12

Publisher : TEAM Journal of Hospitality & Tourism

Year : 2007

A Perceptual Approach to the problem of Attrition at BPO Industry in Chennai

Cite this Research Publication : K. Jayaraman, Haseena Sharook (2007). A Perceptual Approach to the problem of Attrition at BPO Industry in Chennai. The SPSS Analyst, South Asia, April-June, 07-14

Publisher : The SPSS Analyst

Year : 2007

Information Technology and Banking Sector with reference to customer satisfaction

Cite this Research Publication : K. Jayaraman, A. Marcus (2007 b). Information Technology and Banking Sector with reference to customer satisfaction. Ushus, Journal of Business Management, UJBM, 6(2), 1-17

Publisher : Journal of Business Management

Year : 2007

School Dropouts of SC and ST students in Chennai Corporation Schools

Cite this Research Publication : S. Peter, K.Jayaraman, P. Ravilochanan (2007). School Dropouts of SC and ST students in Chennai Corporation Schools. The Indian Journal of Social Work, 68(2), 248-258 (Scopus)

Publisher : The Indian Journal of Social Work

Year : 2007

Impact of Automation in Public Sector Banks as per the reflections of Customers and bank officials

Cite this Research Publication : K. Jayaraman, A. Marcus (2007a). Impact of Automation in Public Sector Banks as per the reflections of Customers and bank officials. The SPSS Analyst, South Asia, Oct - Dec., 22- 29

Publisher : The SPSS Analyst

Year : 2006

Categorical Principal Components Analysis

Cite this Research Publication : K.Jayaraman, Alphonse (2006). Categorical Principal Components Analysis. The SPSS Analyst, South Asia, Oct-Dec., 18-23

Publisher : The SPSS Analyst

Year : 2005

The role of Non-Governmental Organizations in minimizing school dropouts

Cite this Research Publication : S. Peter, K.Jayaraman, P. Ravilochanan (2005). The role of Non-Governmental Organizations in minimizing school dropouts. Ushus, Journal of Business Management, UJBM, Vol.4, No.2, 18-25

Publisher : Ushus, Journal of Business Management

Year : 2002

Testing homogeneity of Control and treatment populations-Local Optimality and related issues

Cite this Research Publication : K.Jayaraman, T.M. Durairajan (2002). Testing homogeneity of Control and treatment populations-Local Optimality and related issues. Statistical Papers, 43, 257-271 (ISI Impact Factor Journal / Scopus)

Publisher : Scopus

Year : 1999

LBI Tests for the detection of general compound distributions

Cite this Research Publication : T.M. Durairajan, K.Jayaraman (1999). LBI Tests for the detection of general compound distributions. Calcutta Statistical Association Bulletin, 49, 95-100

Publisher : Calcutta Statistical Association Bulletin

Year : 1996

LBI tests for the Detection of Compound Normal Distribution in Control and Treatment Populations

Cite this Research Publication : T.M. Durairajan, K.Jayaraman (1996). LBI tests for the Detection of Compound Normal Distribution in Control and Treatment Populations. Statistical Papers, 37, 307-321 (ISI Impact Factor, Journal / Scopus).

Publisher : Scopus

Year : 1996

Robustness and Optimality of Durbin-Watson test

Cite this Research Publication : T.M. Durairajan, K.Jayaraman (1996). Robustness and Optimality of Durbin-Watson test. Journal of Indian Statistical Association, 34, 39-44

Publisher : Journal of Indian Statistical Association

Year : 1992

Invariant test for Autocorrelation

Cite this Research Publication : K.Jayaraman, T.M. Durairajan (1992). Invariant test for Autocorrelation. Proceedings of the symposium on Statistical Inference, Kerala, India, 135-143

Publisher : Proceedings of the symposium on Statistical Inference

Year : 1991

On the morphometries and Dynamics of growth of the leaf galls of syzygium cumin (L) steels (Myrtaceae) induced by Trioza Jambolanae Crawford (Insecta : Homoptera : Psylloidea)

Cite this Research Publication : Balakrishnan, A. Raman, K.Jayaraman (1991). On the morphometries and Dynamics of growth of the leaf galls of syzygium cumin (L) steels (Myrtaceae) induced by Trioza Jambolanae Crawford (Insecta : Homoptera : Psylloidea). Phytomorphology, 41 (1 & 2), 109-113

Publisher : Phytomorphology

Year : 1988

Early Child parent separation and risk for childhood psychopathology

Cite this Research Publication : T.N. Srinivasan, K.Jayaraman (1988). Early Child parent separation and risk for childhood psychopathology. Indian Journal of Psychiatry, 39(3), 283-289

Publisher : Indian Journal of Psychiatry

Year : 1987

Study of Relapses in Schizophrenia using the Life table method

Cite this Research Publication : R. Tara, T.N.Srinivasan, S. Rajkumar, K. Jayaraman (1987). Study of Relapses in Schizophrenia using the Life table method. Indian Journal of Psychiatry, 29(3), 263-267

Publisher : Indian Journal of Psychiatry

Year : 1986

Correlation between disability and burden of the families of Functional Psychosis in Fishermen slums

Cite this Research Publication : Gomathy, Sathianathan, K. Jayaraman (1986). Correlation between disability and burden of the families of Functional Psychosis in Fishermen slums. Indian Journal of Social Psychiatry, (106), 2(4), 382-394

Publisher : Indian Journal of Social Psychiatry

Conference Paper

Year : 2019

Proposed Urban Travel Behavior Model to promote smart Mobility

Cite this Research Publication : Nelvin Leow XeChung, K. Jayaraman, David Asirvatham (2019). Proposed Urban Travel Behavior Model to promote smart Mobility. IEEE, 2018, Fourth International Conference on Advances in computing, communication & Automation, DOI 10.1109/ICACCAF 2018. 8776687 (Scopus).

Publisher : IEEE

Year : 2012

Robust models for forecasting estimates of Ferry Service Revenue–The case of Malaysia

Cite this Research Publication : K. Jayaraman, Corinna Tan Pei Yin, Hasnah Haron (2012). Robust models for forecasting estimates of Ferry Service Revenue–The case of Malaysia. Proceeding of the 3rd International Conference on Business and Economic Research (3rd ICBER 2012), 2366-2390, Bandung, Indonesia

Publisher : Proceeding of the 3rd International Conference on Business and Economic Research

Year : 2011

Managerial Optimism to overcome Economic Recession in the World

Cite this Research Publication : K. Jayaraman, Daing Nasir Ibrahim, Ch’ng Li Guat (2011). Managerial Optimism to overcome Economic Recession in the World, The Proceedings of 7th International Strategic Management Conference, Paris, France, ScienceDirect, Procedia - Social and Behavioral Sciences, 24, 33-48

Publisher : ScienceDirect

Book Chapter

Year : 2014

Innovation Value Chain as Antecedent of Service Innovation Management Practices: Experience from Malaysian Telecommunication Sector

Cite this Research Publication : Seyedeh Khadijeh Taghizadeh, K. Jayaraman, Ishak Ismail, Noor Hazlina Ahmad and Syed Abidur Rahman (2014). Innovation Value Chain as Antecedent of Service Innovation Management Practices: Experience from Malaysian Telecommunication Sector. Proceeding Book of ICBSSS, Handbook on Business Strategy and Social Sciences

Publisher : Proceeding Book of ICBSSS

Research Projects Undertaken
  • Time Series Modelling of International Tourists Arrivals in Malaysia for Prediction and SME Business Planning (2008-2010)
    • Project duration – 3 years (NICHE Project)
    • Project budget for three years: RM 58,724.45
    • Lead Researcher: Dr. K. Jayaraman
    • Co-Researcher: Mr. Soh Keng Lin
    • Research Assistant: Ong Wooi Leng
    • RU Grant No.1001-PMGT-816066
    • Research Publications-08 (one ISI impact factor Journal, three in Scopus)
  • Implementation of Sustainable Supply Chain Management (SSCM) in Malaysia: Key Drivers and Consequences (2008-2010)
    • Lead Researcher: Dr. Suhaiza Hanim Mohamad Zailani
    • Researcher: Dr. K. Jayaraman
    • Project duration – 2 years (RU grant)
    • Project budget for two years: RM 32,460
    • Research Publications – 02 (one ISI impact factor Journal)
  • An Empirical Study of Robust Models of Bus Transport Services in Malaysia
    • Lead Researcher: Dr. K. Jayaraman
    • Co-Researcher: Prof. Datin Hasnah Haron, Mr. Soh Keng Lin
    • Short Term Grant No. 304/PPAMC/6311073
    • Project budget for two years: RM 16,700   
    • Date: 15/8/2011-14/8/2013
    • Research Publications – 02 (One in Scopus)
  • Tourism Planning – STRC (cluster), USM, Penang, Malaysia
    • Lead Researcher: Prof. Dr. Badaruddin Mohamed
    • Co-Researcher: Assoc. Prof. Dr. K. Jayaraman
    • RU Grant No.1001/PTS/8660013
    • Project budget for five years: RM 893,957.47         
    • Date: 1/6/2011-31/5/2016
  • Development of A Sustainability Management Control Framework for the Oil and Gas Industry in Malaysia  
    • Lead Researcher: Dr. Siti Nabiha Binti Abdul Khalid
    • Co-Researcher: Assoc. Prof. Dr. K. Jayaraman
    • Project budget for two years: RM50,000.00
    • Date: 15/8/2011-14/8/2013
  • Fundamental Research Grant Scheme (FRGS) Project: FRGS 2013-2 Construction of SQIBIT for Dynamic Business Model in POS Malaysia
    • Lead Researcher: Dr. Salmi Mohd Isa
    • Co-Researcher: Assoc. Prof. Dr. K. Jayaraman
    • Project budget: RM 99, 000 (Nov 2013 – Nov 2015)
    • Research Publications – 02 (Scopus) & 01 (ERA)
  • Construction of a Business Model for Student-Centered Learning and its Impact in Higher Education
    • Project duration – 1.5 years (TAYLOR’S RESEARCH GRANT SCHEME –MGS )
    • Project budget: RM 28,600
    • Lead Researcher: Assoc. Prof.  Dr. K. Jayaraman (TBS, TU)
    • Co-Researcher: Dr. A. Nagaletchimee (USM)
    • Project Code: TRGS/MFS/2/2016/TBS/011
    • Budget Code: 320201-M180-314-C31
  • Construction of framework for Sustainable Energy Security Practices and its effect on Users and Non-Users of Solar Energy among Landed property owners in Malaysia: A Collaborative Study in Malaysia, Germany, and South Korea” (2019-2021)
    • Lead Researcher: Prof. Dr. K. Jayaraman
    • Co-Researcher: Dr. Mohd Faizal Fauzan
    • Project Budget: RM 75,200.
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