The objective of this study is to investigate the relationship between employee commitment and patient satisfaction with respect to health care Industry. This research was conducted in two centers of a leading Medical service provider in Bengaluru city. The population for this study consists of all the employees directly
interacting with the customers (excluding doctors), in the two centers .The total population was (N=50), as reflected on the personnel list obtained from the HR department of the organization. The Independent variable in this study is employee (Organizational) commitment, and the dependent variable is patient satisfaction .A slight positive correlation between the employee commitment (affective component) and patient satisfaction is observed in our study, thereby highlighting the importance of employee commitment (especially the affective component) in organizations, particularly in the healthcare sector which is essentially a people-centric industry .
Dr. V. Murale, Juhi, S., and R., P., “Employee Commitment and Patient Satisfaction: An Initial Reflection From Indian Healthcare”, International Journal of Customer Relations - Advances in Environmental Science and Energy Planning , vol. 3, no. 1, 2015.