Publication Type:

Journal Article

Source:

ISIXSIGMA (2008)

URL:

https://www.isixsigma.com/new-to-six-sigma/sigma-level/finding-sigma-level-customer-complaints/

Abstract:

In the beginning of a deployment, many companies set a goal of 3.4 defects per million opportunities (DPMO) using Six Sigma quality concepts in production, and later extend this concept to other operational areas. Fewer companies, however, have extended Six Sigma from a manufacturing application to manage customer satisfaction or customer complaints. But it is possible to measure the sigma level of customer complaints, and this information can be valuable when making improvements in that area.

Cite this Research Publication

Dr. Ravichandran J., “Finding the level of customer complaints”, ISIXSIGMA, 2008.

207
PROGRAMS
OFFERED
5
AMRITA
CAMPUSES
15
CONSTITUENT
SCHOOLS
A
GRADE BY
NAAC, MHRD
8th
RANK(INDIA):
NIRF 2018
150+
INTERNATIONAL
PARTNERS