The focus of this paper is to enlighten the commitments of Quality Maintenance Pillar of TPM in increasing the product quality in a FMCG industry involved in the manufacturing of HDPE bottles and coconut oil. QM pillar is a critical activity of the TPM approach which expects to delight the customer through zero defect manufacturing. TPM that is effectively implemented increases the production efficiency with an ultimate aim of achieving zero losses, zero breakdown and zero defects. The main aim of QM pillar is to eliminate the non-conformances in a methodical way and maintain the equipment for high quality products. Activities involved with QM pillar was able to decrease the customer complaints and regulatory complaints to zero. The targets put forward by the QM pillar was effectively achieved by the industry, the targets included maintaining the customer complaints at zero, reduce the in process defects by 50% and increase the production of Total value of goods worth 50 lakhs to one crore worth SKU.
Maheshwar Pratap and S. N. Sabjan, “The Implementation of TPM on Manufacturing Performance at FMCG Company”, International Journal of Innovative Technology and Exploring Engineering, vol. 8, 2019.