Publication Type:

Conference Paper

Source:

2015 IEEE International Conference on Computational Intelligence and Computing Research, ICCIC 2015, Institute of Electrical and Electronics Engineers Inc. (2015)

ISBN:

9781479978489

URL:

https://www.scopus.com/inward/record.uri?eid=2-s2.0-84965056786&partnerID=40&md5=87b04dde5d03db389c4c2c5839ed951b

Keywords:

Academic libraries, Artificial intelligence, Benchmarking, Critical evaluation, Customer satisfaction, Digital libraries, Dimensions of service quality, Library services, Quality of service, Service operations, Service Quality, University libraries, User satisfaction

Abstract:

Nowadays the technology is improving in a fast pace and the service sector is getting widely boomed. Consumers who are giving prior importance to quality consider several factors for choosing the service. Among them the service rendered by academic libraries also matter a lot because of the growth of digital libraries. The objective of this paper is to find factors which are more important for assuring the service quality in University Library. A case study has been conducted in a university library located in India. The SERVQUAL tools along with other parameters are considered for measuring the services. The focus is also given to emerging digital libraries. The questionnaire is developed to know the perceptions of students in University. The present study allows the librarians to benchmark their library with the current values of the dimensions of service quality. After detailed assessment and critical evaluation on all aspects of the case university library, the paper puts forward valuable and applicable suggestions to improve the current service quality status of the university library. © 2015 IEEE.

Notes:

cited By 0; Conference of 6th IEEE International Conference on Computational Intelligence and Computing Research, ICCIC 2015 ; Conference Date: 10 December 2015 Through 12 December 2015; Conference Code:120030

Cite this Research Publication

Dr. Suresh M. and Mohan, D., “Service quality and its impact on user satisfaction in Indian University Library”, in 2015 IEEE International Conference on Computational Intelligence and Computing Research, ICCIC 2015, 2015.

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