The effectiveness of teams in carrying out organizational goals is of primary importance to management. In the hotel, tourism, and hospitality industry, effectiveness is directly proportional to customer satisfaction and business protability. To this end, this paper focuses on factors affecting team effectiveness with special regard to age, experience, competency, freedom of expression, and higher management appreciation, among others. Key ndings with reference to a Resort and Spa organization include lack of adequate correlation between age of employees and competency. Also, work experience is not signicantly linked to freedom of dissent among team members. Performance evaluation and team leader appreciation are closely linked, as expected.
Pravitha N. R. and Indrajith, “A study on factors influencing team effectiveness in a resort environment”, International Journal of Scientific Research, vol. 6, no. 6, 2017.