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Multimedia Case

UMANG: Revolutionizing Public Service Access

Case Authors

The Indian government’s innovative UMANG (Unified Mobile Application for New-age Governance) software aims to provide residents with a wide array of government services via a single digital platform. UMANG, which was introduced in 2017 as a component of the Digital India programme, was created to give residents convenient and simple access to a range of government services, promoting effective and transparent governance. The app was developed to answer the demand for a centralised platform where residents could access a variety of government services from the convenience of their mobile devices, including utility bill payments, passport services, income tax filing, Aadhaar card services, and more. UMANG aims to increase digital inclusion and lower administrative barriers by combining a variety of services into a single, user-friendly application. When using government services, residents’ personal information is kept secure thanks to its user-centric design and secure authentication procedures. The development of the app demonstrates India’s dedication to using technology to alter public service delivery and enhance individuals’ overall experiences with political systems.

Length of the Case: 1 hr

What’s included?
Multimedia Case    Teaching Note
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