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Course Detail

Course Name Total Quality Management
Course Code 15MEC341
Program B. Tech. in Mechanical Engineering
Year Taught 2019


Unit 1

Definition of quality – dimensions of quality. Quality planning – quality costs. Total Quality Management: historical review and principles –leadership – quality council – quality statements – strategic planning – Deming philosophy. Barriers to TQM implementation.

Unit 2

Customer satisfaction – Customer retention – Employee involvement – Performance appraisal – Continuous process improvement – Supplier partnership – Performance measures. Seven tools of quality.

Statistical fundamentals – Control Charts for variables and attributes – Process capability – Concept of six sigma – New seven management tools – Benchmarking.

Unit 3

Quality function deployment (QFD) – Taguchi quality loss function – Total Productive Maintenance (TPM) – FMEA.

Need for quality systems – ISO 9000:2000 – Elements of quality systems (such as ISO 9000:2000). Implementation of quality system – documentation – quality auditing – QS 9000-ISO 14000.

Text Books

  • Besterfiled D. H. – ‘Total Quality Management’ – Pearson Education Asia – 2005


  • Evans J. R, and Lidsay W. M. – ‘The Management and Control of Quality’ – Southwestern (Thomson Learning) – 2002 – 5th Edition
  • Feigenbaum A. V. – ‘Total Quality Management – Vol I & II ’ – McGraw Hill – 1991

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