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A Theoretical Prologue to Life Time Value Measurement of an Internal Customer

Publisher : Available at SSRN 2627788

Campus : Kochi

School : School of Arts and Sciences

Department : Commerce and Management

Year : 2014

Abstract : The basic idea of this paper is to create a theoretical model for valuing the value of employees both as individuals who contribute to the organizational objectives and also as a team that is synergistic enough to deliver high performance . Though there are different, tools aimed at evaluate the benefits and ROI of employee training, people equity metrics, an HR balanced scorecard, service-profit chain models, and intangible assets evaluations.

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