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Determinants of Service Quality on Service Loyalty: The Mediating Role of Customer Satisfaction and Brand Equity

Publication Type : Journal Article

Publisher : Scopus

Source : Problems and Perspectives in Management, 13(2), 347-356 (Scopus)

Campus : Coimbatore

School : School of Business

Year : 2015

Abstract :

Cite this Research Publication : S. Kiumarsi, Salmi Mohd Isa, K. Jayaraman (2015). Determinants of Service Quality on Service Loyalty: The Mediating Role of Customer Satisfaction and Brand Equity. Problems and Perspectives in Management, 13(2), 347-356 (Scopus)

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