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Publication Type : Journal Article
Publisher : International Journal of Customer Relations - Advances in Environmental Science and Energy Planning
Source : International Journal of Customer Relations - Advances in Environmental Science and Energy Planning , Volume 3, Issue 1 (2015)
ISBN : 9781618042804
Keywords : Employee Commitment, Employee loyalty, Healthcare, Organizational commitment, patient satisfaction
Campus : Kochi
School : School of Business
Department : Commerce and Management
Year : 2015
Abstract : The objective of this study is to investigate the relationship between employee commitment and patient satisfaction with respect to health care Industry. This research was conducted in two centers of a leading Medical service provider in Bengaluru city. The population for this study consists of all the employees directlyinteracting with the customers (excluding doctors), in the two centers .The total population was (N=50), as reflected on the personnel list obtained from the HR department of the organization. The Independent variable in this study is employee (Organizational) commitment, and the dependent variable is patient satisfaction .A slight positive correlation between the employee commitment (affective component) and patient satisfaction is observed in our study, thereby highlighting the importance of employee commitment (especially the affective component) in organizations, particularly in the healthcare sector which is essentially a people-centric industry .
Cite this Research Publication : Dr. V. Murale, Juhi, S., and R., P., “Employee Commitment and Patient Satisfaction: An Initial Reflection From Indian Healthcare”, International Journal of Customer Relations - Advances in Environmental Science and Energy Planning , vol. 3, no. 1, 2015.