Cases

Digital India Programme level

Digital India is a flagship programme of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. E-governance initiatives in India took a broader dimension in the mid-1990s for wider sectoral applications with emphasis on citizen-centric services. The major ICT initiatives of the Government included, inter alia, some major projects, such as railway computerization, land record computerization, etc., which focused mainly on the development of information systems. Later, many states started ambitious individual e-governance projects to provide citizens with electronic services.

Aadhaar

Aadhaar is a 12-digit unique identity number that can be obtained voluntarily by the citizens of India and resident foreign nationals who have spent over 182 days in twelve months immediately preceding the enrolment application date, based on their biometric and demographic data. The data is collected by the Unique Identification Authority of India (UIDAI), a statutory authority established in January 2009 by the Government of India, under the jurisdiction of the Ministry of Electronics and Information Technology, following the provisions of the Aadhaar (Targeted Delivery of Financial and other Subsidies, benefits, and services) Act, 2016. Aadhaar is the world’s largest biometric ID system.

Jeevan Pramaan

Jeevan Pramaan is a biometric-enabled digital service for pensioners. Pensioners of the Central Government, State Government, or any other Government organization can take benefit from this facility. More than One Crore families in India can be classified as pensioner families, where the pension disbursed by the various government bodies forms the basis for their income and sustainability. There are about Fifty Lakh pensioners of the Central Government and a similar number of the various State and UT Governments and other government agencies. This includes pensioners from various public sector enterprises. In addition to this, Army and Defence Personnel drawing pension exceeds Twenty-five lakhs.

Government e-Marketplace (GeM)

Government e Marketplace (GeM), created in a record time of five months, facilitates online procurement of everyday use Goods & Services required by various Government Departments / Organisations / PSUs. GeM aims to enhance transparency, efficiency, and speed in public procurement. It provides the tools of e-bidding, reverse e-auction, and demand aggregation to facilitate government users and achieve the best value for their money.

BHIM

Bharat Interface for Money (BHIM) is a payment app that lets you make simple, easy and quick transactions using Unified Payments Interface (UPI). You can make direct bank payments to anyone on UPI using their UPI ID or scanning their QR with the BHIM app. You can also request money through the app from a UPI ID. Pioneered and developed by National Payments Corporation of India (NPCI), BHIM has been conceived and launched by the Hon’ble Prime Minister of India, Narendra Modi on 30th December 2016 to bring in Financial Inclusion to the nation and a digitally empowered society.

Passport Seva

To augment and improve the delivery of passport services to Indian citizens, the Ministry of External Affairs (MEA) launched the Passport Seva Project (PSP) in May 2010. The project has been implemented in a Public Private Partnership (PPP) mode with Tata Consultancy Services, selected through a public competitive procurement process. Under this program, the sovereign and fiduciary functions like verification, granting and issuing of passport have been retained by MEA. The ownership and strategic control of the core assets including data/information is with MEA.

Passport Seva enables simple, efficient, and transparent processes for the delivery of passport and related services. Apart from creating a countrywide networked environment for Government staff, it integrates with the State Police for physical verification of applicant’s credentials and with India Post to deliver passports.

OLabs

The OLabs is based on the idea that lab experiments can be taught using the Internet, more efficiently and less expensively. The labs can also be made available to students with no access to physical labs or where equipment is not available owing to being scarce or costly. This helps them compete with students in better equipped schools and bridges the digital divide and geographical distances. The experiments can be accessed anytime and anywhere, overcoming the constraints on time felt when having access to the physical lab for only a short period of time.

E NAM

National Agriculture Market (eNAM) is a pan-India electronic trading portal which networks the existing APMC mandis to create a unified national market for agricultural commodities.Small Farmers Agribusiness Consortium (SFAC) is the lead agency for implementing eNAM under the aegis of Ministry of Agriculture and Farmers’ Welfare, Government of India.

E – Court

The eCourts Project was conceptualized on the basis of the “National Policy and Action Plan for Implementation of Information and Communication Technology (ICT) in the Indian Judiciary – 2005” submitted by eCommittee, Supreme Court of India with a vision to transform the Indian Judiciary by ICT enablement of Courts.

Ecommittee is a body constituted by the Government of India in pursuance of a proposal received from Hon’ble the Chief Justice of India to constitute an eCommittee to assist him in formulating a National policy on computerization of Indian Judiciary and advise on technological communication and management related changes.

The eCourts Mission Mode Project, is a Pan-India Project, monitored and funded by Department of Justice, Ministry of Law and Justice, Government of India for the District Courts across the country.

Parivahan

The Ministry of Road Transport & Highways (MoRTH) has been facilitating computerization of over 1300+ Road Transport Offices (RTOs) across the country. RTOs issue Registration Certificate (R.C.) & Driving License (D.L.) that are mandatory requirements and are valid across the country, subject to certain provisions and permissions.

With wide variations in state policies and manual/ system based procedures being followed across the country, it had become necessary to define same standards for these documents on a pan-India level to ensure interoperability, correctness and timely availability of information. SCOSTA committee setup for this purpose had recommended a uniform standardized software across the country. The Ministry thus entrusted National Informatics Centre (N.I.C.) with the task of standardizing & deploying two softwares – VAHAN for Vehicle Registration and SARATHI for Driving Licenses and of compiling the data with respect to Vehicle Registration and Driving Licenses of all the states in State Register and National Register.The applications VAHAN & SARATHI were conceptualized to capture the functionalities as mandated by Central Motor Vehicle Act, 1988 as well as State motor vehicle Rules with customization in the core product to suit the requirements of 36 States and UTs.

Income Tax

Digital India is an initiative launched by the Government of India with the aim of transforming India into a digitally empowered society and knowledge economy. The initiative seeks to provide digital infrastructure and services to all citizens, promote digital literacy, and enhance digital governance. It encompasses various sectors, including education, healthcare, agriculture, and governance.

In the context of the Income Tax Department, the website incometax.gov.in serves as an online platform to facilitate various income tax-related processes and services. Taxpayers can access information about income tax laws, rules, and regulations, download tax forms and documents, file income tax returns online, and track the status of their returns and refunds through the website.

By offering these services online, the Income Tax Department contributes to the Digital India initiative by promoting the digitization of tax processes, improving accessibility and convenience for taxpayers, and reducing the need for physical interactions and paperwork.

UMANG

UMANG (Unified Mobile Application for New-age Governance) is developed by Ministry of Electronics and Information Technology (MeitY) and National e-Governance Division (NeGD) to drive Mobile Governance in India. UMANG provides a single platform for all Indian Citizens to access pan India e-Gov services ranging from Central to Local Government bodies.

Digilocker

DigiLocker is a flagship initiative of Ministry of Electronics & IT (MeitY) under Digital India programme. DigiLocker aims at ‘Digital Empowerment’ of citizen by providing access to authentic digital documents to citizen’s digital document wallet. DigiLocker is a secure cloud based platform for storage, sharing and verification of documents & certificates.

CoWin

CoWIN is an Indian government web portal for COVID-19 vaccination registration, owned and operated by India’s Ministry of Health and Family Welfare. It displays booking slots of COVID-19 vaccine available in the nearby areas and can be booked on the website.

eSign

Aadhaar eSign is an online electronic signature service in India to facilitate an Aadhaar holder to sign a document digitally. The signature service is facilitated by authenticating the Aadhaar holder via the Aadhaar-based e-KYC (electronic Know Your Customer) service.

To eSign a document, one has to have an Aadhaar card and a mobile number registered with Aadhaar. With these two things, an Indian citizen can sign a document remotely without being physically present.

API Setu

API Setu An ‘Open API’ policy was notified by Ministry of Electronics and IT (MeitY) in July 2015 with an objective to develop an open and interoperable platform to enable seamless service delivery across government, thereby providing access to data & services and promoting citizen participation for the benefit of the community. It was felt that to provide impetus to the policy implementation an API platform to act as an API Marketplace cum Directory Portal is necessary. Hence MeitY has initiated API Setu also known as the Open API Platform project in March 2020. This platform aims to bring the policy into realization.

Ayushman Bharat

Ayushman Bharat (AB) is an attempt to move from a selective approach to health care to deliver comprehensive range of services spanning preventive, promotive, curative, rehabilitative and palliative care. It has two components which are complementary to each other. Under its first component, 1,50,000 Health & Wellness Centres (HWCs) will be created to deliver Comprehensive Primary Health Care, that is universal and free to users, with a focus on wellness and the delivery of an expanded range of services closer to the community. The second component is the Pradhan Mantri Jan Arogya Yojana (PM-JAY) which provides health insurance cover of Rs. 5 lakhs per year to over 10 crore poor and vulnerable families for seeking secondary and tertiary care. the policy into realization.

HWC are envisaged to deliver expanded range services that go beyond Maternal and child health care services to include care for non -communicable diseases, palliative and rehabilitative care, Oral, Eye and ENT care, mental health and first level care for emergencies and trauma , including free essential drugs and diagnostic services.

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Poshan Tracker

The ‘Poshan Tracker’ is a mobile based application rolled out by the Ministry of Women and Child Development, Government of India on 1st March 2021 through National e-Governance Division (NeGD), Poshan Tracker is an important governance tool. Technology under Poshan Tracker is being leveraged for dynamic identification of stunting, wasting, under-weight prevalence among children and last mile tracking of nutrition service delivery.

The Poshan Tracker is a job-aid to the Anganwadi worker for efficient delivery of services along with reflection of their efforts. It is a critical and beneficiary-centric service delivery Application under POSHAN Abhiyaan which will promote real time data with analytics.

GSTN

Goods and Services Tax Network (GSTN) has built Indirect Taxation platform for GST to help taxpayers in India to prepare, file returns, make payments of indirect tax liabilities and do other compliances. It provides IT infrastructure and services to the Central and State Governments, taxpayers and other stakeholders for implementation of the Goods and Services Tax (GST) in India.

The GST System Project is a unique and complex IT initiative as it established for the first time a uniform interface for the taxpayer under indirect taxes through a common and shared IT infrastructure between the Centre and States. The Centre and State indirect tax administrations which used to work under different laws, regulations, procedures and formats and consequently the IT systems worked as independent sites, were integrated into one system with uniform formats and interfaces for taxpayers and other external stakeholders. GSTN provides a strong IT Infrastructure and Service back bone which enables capture, processing and exchange of information amongst the stakeholders (including taxpayers, States and Central Governments, Accounting Offices, Banks and RBI.

EPFO

EPFO is one of the World’s largest Social Security Organisations in terms of clientele and the volume of financial transactions undertaken. At present it maintains 24.77 crore accounts (Annual Report 2019-20) pertaining to its members. The Employees’ Provident Fund came into existence with the promulgation of the Employees’ Provident Funds Ordinance on the 15th of November, 1951. It was replaced by the Employees’ Provident Funds Act, 1952. The Employees’ Provident Funds Bill was introduced in the Parliament as Bill Number 15 of the year 1952 as a Bill to provide for the institution of provident funds for employees in factories and other establishments. The Act is now referred as the Employees’ Provident Funds & Miscellaneous Provisions Act, 1952 which extends to the whole of India. The Act and Schemes framed there under are administered by a tri-partite Board known as the Central Board of Trustees, Employees’ Provident Fund, consisting of representatives of Government (Both Central and State), Employers, and Employees.

Voters Service Portal 

Voters’ Service Portal (VSP) is an online platform established by the Election Commission of India (ECI) to provide a wide range of voter-related services to citizens of India. VSP is designed to make the electoral process more transparent, accessible, and convenient for Indian voters. It is a comprehensive online portal where citizens can access various electoral services, such as voter registration, checking voter details, and applying for voter ID cards.