Communication
- Introduction-The need for effective communication, types of communication-verbal,
non-verbal and written communication, qualities of effective communication,
barriers to communication & how to overcome
- Business Communication Skills. With focus on speaking – Conversations,
discussions, dialogues, short presentations, pronunciation.
- Teaching the different methods of writing like letters, E-mails, report, case
study, collecting the patient data etc. Basic compositions, journals, with a
focus on paragraph form and organization.
- Basic concepts & principles of good communication
- 5. Communication with patients
- Ethics and etiquettes and professional behaviour, history taking and patient
respect, delivering information, patient education, patient counselling, using
language interpretators for communication, communication through e-mails.
7. Difficult Communications-Gender and age issues, taking sexual history, sexual
counselling, breaking the bad news, dealing with a difficult patient
8. Communication within the medical team and non medical team
9. Presenting the case, written communication, telephonic communication,
communication during emergency situations
- Writing medical reports-The purpose of medical reports: Communication, recording
for follow up reference, medical litigations, developing a case report-Recording case
history and presentation, communicating interpretation, Writing orders, recording
progress, case summaries.
11. Writing surgical notes, discharge summaries, death summaries, referral letters:
Essential components, dos and don’ts
Practical:
Role play for different case scenarios for oral communication, relevant writing
exercises following lectures
Soft Skills
- Introduction to Soft Skills
What are Soft Skills?
Why is Soft Skills necessary in the modern age?
Significance of Soft Skills in the medical profession
- Interpersonal Skill
What is an Interpersonal Skill?
What is the significance of having a good Interpersonal Skill in a medical profession?
How can we develop our Interpersonal Skills through Empathic listening and building trust?
3. Time Management
Value of time, setting goals/planning and prioritization.
Check the time killing habits
Procrastination
Tools of time management – Time Management Matrix as explained byDr. Stephen R Covey
- Goal Setting
Concept of goal setting
Personal values and Personal goals
Six areas of goal setting
The process of goal setting : SMART goals , How to set SMART goals
5. Stress Management
What are the causes of stress and different types of stressors
Identifying the stressors in an individual
Process of stress, What are the effective ways of managing stress?
- 6. Emotional Intelligence
The concept of Emotional Intelligence
The components of Emotional Intelligence
The different models of Emotional Intelligence
Emotional Intelligence for leadership.
7. Listening skill
The concept of listening and its significance in the communication process
Why listening skill is important in the medical profession
Different types of listening
How to become an effective listener
8. Being Proactive
The concept of being proactive
The Importance of being proactive in life
The stimulus – response model of being proactive – Dr. Stephen R Covey
Circle of concern and Circle of Influence – Dr. Stephen R Covey
Developing the Proactive language in life
9. Presentation Skill
The process of presentation skill
Adult learning principles
Preparation and planning for presentation
How to effectively deliver a presentation
Effective use of voice and body language
Effective use of visual aids,
Do’s and Don’ts of presentation
10. Group discussion
The significance of a group discussion round in an interview – Different skills of an individual that are tested in a group discussion.
Do’s and Don’ts in a group discussion.
11. Interview Skills
What is the purpose of Job Interview?
What are the different types of Job Interview?
Do’s and Don’ts of an Interview
Effective Resume preparation
Dressing and Grooming for an Interview
Self Introduction
Extempore practice
