Unit 1
Knowledge management concepts Introduction – Definitions of Knowledge Data-information and knowledge – basic thoughts on knowledge – difference between wisdom and knowledge – information Management and knowledge Management – hierarchy model – knowledge types explicitness reach – abstraction level propositionality Earls schools of knowledge management.
Unit 2
Knowledge management and process – Becerra-Fernandez and Stevenson knowledge process – Nonakas Knowledge Spiral dynamics of knowledge creation knowledge management systems knowledge management sub processes knowledge discovery knowledge capture knowledge sharing knowledge application.
Unit 3
Organizational knowledge Need benefits – components and functions – Knowledge management in virtual organizations – knowledge management in professions – a study of IT and ITES business – knowledge management system requirements – Organizational knowledge measurement techniques – organizational implementation barriers.
Unit 4
Designing Enterprise Knowledge Management System architecture Multi-layer architecture for Knowledge Management Systems – knowledge management in decentralized and heterogeneous corporations – Web based knowledge management support for document collections.
Unit 5
Recent Tools for KM – Intelligent support systems – intelligent systems and artificial intelligence – comparing artificial and neural intelligence – conventional vs. Artificial intelligence – Emerging technology – virtual reality – Intellectual capital.