Introduction - Managers and Management. The historical roots of contemporary management practices - the pre-modern era, classical contributions, human resources approach, the quantitative approach. The Management Environment - A global market place, emphasis on technology, society and managers, entrepreneurship.
Foundations of Planning - Planning in uncertain environments, types of plans, management by objectives. The importance of organizational strategy, strategic framework, quality as a Strategic weapon. Foundations of Decision Making - The decision-making process, making decisions - the rational model, modifications of the rational model. Decision making - a contingency approach, decision-making styles, making decisions in groups.
Basic Organization Designs - The elements of structure, contingency variables affecting structure, organization design applications, learning organization, organization culture.
Managers and the Human resource management process - Employment planning, recruitment and selection, orientation, training, and development, performance management, compensation and benefits, managing change, stress and innovation, change process, organizational change and member resistance, making changes in the organization. Stress - the aftermath of organizational change, stimulating innovation.
Foundations of Individual and Group behaviour - Explaining and predicting behaviour, personality, perception, learning, foundations of group behaviour. Understanding work teams - types of work teams, characteristics of high-performance work teams. Motivating and rewarding employees - motivation and individual needs, early theories of motivation, contemporary theories of motivation. Leadership and Trust - Managers versus leaders, trait theories of leadership, behavioral theories of leadership, contingency theories of leadership, emerging approaches to leadership, contemporary leadership issues, building trust. Communication and Interpersonal skills - understanding communication, communication and Information Technology, developing interpersonal skills.
Foundations of Control - the importance of control, types of control, control implications for managers, the dysfunctional side of control.