Dr. Santanu Mandal

The purpose of this study is to explore the influence of supply chain relationships on supply chain (SC) resilience through empirically exploring the effects of trust, communication, commitment and cooperation on SC resilience and its further impact on supply chain performance. We employed a cross-sectional survey through online mode for collecting perceptual responses from supply chain professionals. Using 155 completed responses, the study further analysed using SmartPLS to validate the proposed relationships. Findings suggest communication and cooperation as dominant enablers of SC resilience in the integrated model that explored the inter-relationships also among the proposed relational attributes. Also, SC resilience has positive performance implications. Alternate models were suggested to further explore the inter-play between communication, trust, commitment and cooperation and how the same influences the SC resilience. The study is the first to consider the inter-relationships among the relational attributes and how the same as a whole influences SC resilience. © 2018, © 2018 International Management Institute, New Delh

Purpose Health-care supply chains must focus on efficient deployment of resources for ensuring optimal supply chain performance. With efficient supply chain (SC) performance, health-care entities would be able to address their patients’ requirements with great speed. This is the essence of health-care agility. Hence, the purpose of this paper is to focus on developing health-care agility through human capital, that is, innovative idea generation capabilities and specialised knowledge possessed by the firm employees. Because information technology (IT) capabilities play a dominant role in information exchange crucial to supply chain operations; the study considered the moderating role of three IT capabilities, viz. outside-in, spanning and inside-out IT capabilities on human capital and health-care SC performance association, and on health-care supply chain performance and health-care agility association. Design/methodology/approach Because the constructs used in the study mainly deals with issues specifically related to hospitals and their associated supply chains, the study collected perceptual responses from senior hospital managers. Perceptual responses were received through face-to-face interviews with 212 hospital managers working in different hospitals. The collected responses were analysed using confirmatory factor analysis and structural equation modelling. Findings Findings suggests positive influences of human capital on health-care SC performance and health-care agility. Furthermore, health-care SC performance was also found to result in enhanced health-care agility. The study further revealed positive moderation of outside-in, spanning and inside-out IT capabilities on human capital and health-care SC performance association and on health-care SC performance and health-care agility association. Originality/value The study addressed the importance of human capital in providing faster services to patients (i.e. agility) in health-care supply chains through improved SC performance. Furthermore, the study addressed the importance of different IT capabilities that enhance the importance of human capital in providing efficient and faster services through efficient SC performance.

The purpose of this paper is to comprehend the causes and outcome of website attractiveness in the travel and tourism context. To address this, we proposed three constructs, namely website analytics, website agility and website resilience, and tried to explore the contribution of each of these constructs to website attractiveness. This study conceptualizes website attractiveness as a very significant component of a travel/tourism website especially from the customer point of view because a customer will continue using the services of particular travel site depending on how responsive the website services are to the needs of the customers. Based on insights from resource-based view theory, supply chain and marketing perspectives, antecedents and consequence of website attractiveness are identified. The partial least squares method was used for exploring the relationship of website attractiveness with proposed antecedents and consequence. Website analytics and website agility positively impacts website attractiveness. Further positive association was also found between website analytics and website agility along with website resilience. Lastly, website attractiveness was found to positively influence website revisit intention of visitors.

Supply chain relationships are now becoming more important due to efficient and effective information sharing and leading to integration. The purpose of this study is to investigate the influence of trust and commitment on integrated logistics capabilities. A second purpose is to explore the influence of integrated logistics capabilities on supply chain agility, resilience and robustness. The study employed a cross-sectional web-based survey of 183 logistics and supply chain professionals from Indian Manufacturing firms for data collection. Confirmatory factor analysis was employed for testing the reliability and validity of the measurement instrument. Further, partial least squares was utilized for testing the proposed relationships. The study found positive effects of trust and commitment on integrated logistics capabilities which in turn positively affect the development of supply chain capabilities viz. agility, resilience and robustness. Further, trust was found to have a positive effect on commitment. The study is the first to empirically validate the relationship between integrated logistics capabilities and three dominant supply chain capabilities viz. agility, resilience and robustness. Secondly, it also addressed the impact of two dominant relational attributes that have not been explored. The study empirically explored that logistics is an integral part of supply chain management as suggested in its definition. Further, our study undersigned IT integration as a significant moderator in the enabler-mechanism-outcome paradigm.

With increasing dynamicity in customer's tastes and preferences, firms are finding a tough time to sustain their positions in the market. Further newer technologies in every sphere are increasing the competition gradually. Therefore, firm operations have also become all the more global and more prone to increasing uncertainties. In this backdrop, supply chain agility helps a firm to sustain its competitive edge through fulfilling its customer's requirements in a speedy manner. Therefore, supply chain agility is a dominant supply chain capability that deserved special attention and investigation. Many theoretical lenses have been used for investigating different attributes of this essential supply chain capability. The current study adds to the growing literature by using a social exchange perspective on the development of supply chain agility through integrated logistics capabilities and its impact on firm performance. Specifically, the study explores the role of trust, commitment, reciprocity and power under social exchange theory in influencing integrated logistics capabilities and supply chain agility. Data collected from 177 logistics and supply chain professionals largely support the proposed relationships.

Supply chain agility has been investigated from multiple perspectives. Without supply chain collaboration, supply chain agility cannot be achieved. The current study aims to investigate the influence of seven dimensions of supply chain collaboration viz., information sharing, goal congruence, decision synchronisation, incentive alignment, resource sharing, collaborative communication and joint knowledge creation on supply chain agility. As the proposed relationships may vary depending on the context, the moderating role of environmental uncertainty has also been investigated. Based on empirical data collected from 164 logistics and supply chain professionals, the findings develops a priority order for the seven dimensions of SC collaboration required for SC agility development.

New products and processes along with improvement in existing ones are the key features of an innovative supply chain. Using theoretical lenses of RBV and dynamic capabilities, the study formulates a conceptual framework for antecedents and consequences of supply chain innovation from a firm perspective.