Dr. Santanu Mandal

Addressing role of strategic orientations, the study explores the influence of entrepreneurial, environmental, supply chain, technology, market and learning orientations in the development of tourism supply chain agility and tourism supply chain resilience. The study adopted a multi-unit study of different tourism supply chains. Using an online survey, 276 completed responses were gathered and analysed using Partial Least Squares. While entrepreneurial, supply chain, technology and market orientations were found to enhance tourism agility, environmental orientation was found to inhibit agility with learning orientation being not a prominent enabler for tourism agility. For tourism resilience, the study found environmental, supply chain and learning orientations as prominent enablers. Entrepreneurial and technology orientations, although had positive path coefficients, their effects were not significant. Market orientation had a negative but significant influence on tourism resilience. © 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group.

The current study examines the importance of big data analytics (BDA) management capabilities, namely BDA planning, BDA investment, BDA coordination, and BDA control on sustainable tourism supply chain performance (STSCP). The study also explored the moderating role of technology orientation on BDA management capabilities' association with STSCP. Perceptual responses from 212 analytics professionals suggest BDA planning, BDA coordination, and BDA control as prominent enablers of sustainable tourism supply chain performance. Furthermore, technology orientation was found to enhance the contribution of BDA planning, BDA coordination, and BDA control as enablers. © 2018 Informa UK Limited, trading as Taylor & Francis Group

Website usability has received decent empirical attention in recent academic literature. However, there are various website characteristics that might still influence the usability of websites. In this empirical exploration, we propose three such characteristics: speed with which websites respond to customer requests (i.e., website agility); the capability of websites to restore its operations in the face of a disruption (i.e., website resilience) and the capability of websites to retain the interests of customers and keep them engaged interactively (i.e., website attractiveness) as enablers of website usability based on dynamic capability extension of resource-based view. Further, we argue that website usability will influence electronic word of mouth (e-WOM) for those websites. We also explore if there is any influence of website agility and resilience on website attractiveness. Using customers as target respondents who have used websites mainly for travel and tourism purposes, we test for the proposed relationships through collecting survey data based on face-to-face interview. Partial least squares analysis of 285 survey responses suggests website agility attractiveness and resilience to be dominant enablers for website usability and website usability positively influences e-WOM

Purpose Health-care supply chains must focus on efficient deployment of resources for ensuring optimal supply chain performance. With efficient supply chain (SC) performance, health-care entities would be able to address their patients’ requirements with great speed. This is the essence of health-care agility. Hence, the purpose of this paper is to focus on developing health-care agility through human capital, that is, innovative idea generation capabilities and specialised knowledge possessed by the firm employees. Because information technology (IT) capabilities play a dominant role in information exchange crucial to supply chain operations; the study considered the moderating role of three IT capabilities, viz. outside-in, spanning and inside-out IT capabilities on human capital and health-care SC performance association, and on health-care supply chain performance and health-care agility association. Design/methodology/approach Because the constructs used in the study mainly deals with issues specifically related to hospitals and their associated supply chains, the study collected perceptual responses from senior hospital managers. Perceptual responses were received through face-to-face interviews with 212 hospital managers working in different hospitals. The collected responses were analysed using confirmatory factor analysis and structural equation modelling. Findings Findings suggests positive influences of human capital on health-care SC performance and health-care agility. Furthermore, health-care SC performance was also found to result in enhanced health-care agility. The study further revealed positive moderation of outside-in, spanning and inside-out IT capabilities on human capital and health-care SC performance association and on health-care SC performance and health-care agility association. Originality/value The study addressed the importance of human capital in providing faster services to patients (i.e. agility) in health-care supply chains through improved SC performance. Furthermore, the study addressed the importance of different IT capabilities that enhance the importance of human capital in providing efficient and faster services through efficient SC performance.

Purpose This paper aims to explore the influence of dimensions of organizational culture, namely, development culture, group culture, rational culture and hierarchical culture, on healthcare supply chain resilience (HCRES). Further, the study explored the moderating role of technology orientation on organizational culture dimensions and healthcare resilience linkages. Design/methodology/approach The study adopted a multi-unit study of different hospital supply chains (SCs). Consequently, perceptual data were gathered from seven dominant entities in a typical medical/hospital SC: hospitals, hotels, chemistry and pharmaceutical, marketing/public relations/promotion, medical equipment manufacturers and surgical suppliers, food and beverage providers (i.e. restaurants) and insurance providers. The responses were gathered using online survey and were analyzed using structural equation modeling. Findings Based on 276 completed responses, positive influences were found for development, group and rational cultures on HCRES. As expected, a negative influence of hierarchical culture was found on HCRES. Further, technological orientation was found to enhance the positive effects of development, group and rational cultures on HCRES. However, no prominent moderation was noted for hierarchical culture’s influence on HCRES. The findings suggested managers to focus more on developing competing values framework (CVF)-based dimensions of organizational culture dimensions for effective risk mitigation so as to provide healthcare services in a timely manner to patients. Originality/value The study is the first to investigate the effects of organizational culture’s dimensions on resilience. The study has empirically established the association between CVF view and dynamic capabilities. The study underlined the importance of resilience in healthcare SCs. Resilience is an important dynamic capability in healthcare SCs to provide uninterrupted treatments and services to patients. Any failure in such a service can be fatal. Further, the study developed the measures of development, group, rational and hierarchical culture for further investigation in healthcare. This study is also the first to develop a measure for resilience in the healthcare sector.

This study examines the concept of agility to Indian tourism supply chains (SCs) and its enablers revealing that the tourism SC agility enhances the competitive advantage with relationship development, shared vision, inter-firm integration and technology perception as significant enablers.

Purpose
This paper aims to investigate the influence of supply and demand competence on supply chain (SC) resilience and its impact on a firm’s operational and relational performance. While the former competence refers to production and supply management-related activities, the latter refers to distribution and demand management-related activities. Within this framework, process compliance, i.e. how well SC management processes are internally executed by the firm’s employees, is observed as an enabler (moderator) on the relationship between SC competence and SC resilience. Further the model also explores the moderating influence of environmental uncertainty (EU) on the linkage between SC resilience and firm performance.

Design/methodology/approach
Data were collected through a Web-based cross-sectional survey from SC professionals working in different industries at various designations. Further, the collected data were analyzed using partial least squares for hypotheses’ testing.

Findings
The findings suggest a positive influence of demand- and supply-side competences on SC resilience. Supply chain resilience was also found to have a positive influence on operational and relational performance. Further, process compliance was found to positively moderate the relationship between the competences and resilience. Lastly, the relationship between resilience and performance was found to gain momentum in the presence of EU.

Research limitations/implication
Data were collected from a single respondent per firm. Hence, future research should attempt to collect data from multiple respondents for increased generalization.

Originality/value
The study holds significance for academicians and practitioners, as it investigates the importance of supply- and demand-side competences on the development of SC resilience and its impact on performance. This investigation showed that building resilience in a SC is dependent on the degree to which firms are process-compliant. Further, it was empirically proved that resilience’s positive influence on performance increases more with the presence of uncertainties.

Tourism supply chains need to be agile, i.e. they should be in a position to respond in a speedy manner to customer's requirements. Hence we argue in this study using resource-based view that firms in tourism supply chains will use their variable, renewable, inimitable and non-substitutable (VRIN) resources and non-VRIN resources to develop tourism supply chain agility. Further, we posit such tourism supply chain agility as a dynamic capability that may impart competitive advantage. Perceptual data were gathered from different entities in tourism supply chains and were analysed using PLS. Empirical findings based on 233 complete responses suggest VRIN and non-VRIN resources to as significant enablers of tourism supply chain agility and such a capability results in a competitive advantage for the associated supply chains. Further, our study revealed perceived environmental dynamism as a dominant moderator influencing the proposed linkages among resources and tourism supply chain agility.

Supply chain flexibility has been an important supply chain capability in providing firms the necessary alternate configurations and hence safeguarding them from disruptions. This study investigates the influence of supply and demand competence on supply chain flexibility and its influence on a firm's operational and relational performance. While the former competence refers to production and supply management‐related activities, the latter refers to distribution and demand management‐related activities. Within this framework, process compliance, that is, how well supply chain management processes are internally executed by the firm's employees, is observed as an enabler (moderator) on the relationship between supply chain competence and supply chain flexibility. Further, the model also explores the moderating influence of environmental uncertainty on the linkage between supply chain flexibility and firm performance. The model is empirically validated based on perceptual data collected from 163 supply chain professionals through web‐based survey. Implications for both managers as well as practitioners are also provided. Copyright © 2015 John Wiley & Sons, Ltd.

Purpose
– The purpose of this paper is to report a comprehensive review of supply chain resilience and identify several research issues.

Design/methodology/approach
– The articles which have been published in international journals in the period 1980-2012 were collected by using databases like ISI Web of Knowledge, ScienceDirect and EBSCO. The articles were scrutinized based on relevance to context and value addition. The articles contributing significantly in the domain of supply chain resilience were selected for final review and various issues were identified.

Findings
– The paper argues that though several conceptual to few empirical works been done on supply chain resilience in recent years, there is large scope for research to address the issues in risk management, supply chain design, sourcing strategies, green practices, sustainable competitive advantage, supply chain security, supply chain performance and supply chain resilience.

Research limitations/implications
– The insights deduced in the paper are primarily based on 45 articles selected for critical review and analysis in the domain of supply chain resilience and hence should be interpreted only as key concerns in the area.

Originality/value
– The paper reports an evaluation of 45 key articles reported in the domain of supply chain resilience and indicates the research opportunities in the area.

Developing supply chain responsiveness in a global context mandates presence of several relational attributes. Based on RBV, dynamic capability and commitment-trust theory, the study conceptually explores trust, commitment, communication, co-operation, adaptation and interdependence as relational resources in developing supply chain responsiveness and suggests several suitable outcomes.