Publication

Abstract : In the current restaurant business environment, factors have emerged in the manner in which consumers are attended to and the ways orders are placed. As good as these traditional systems may be, they do not offer the optimum flexibility and consumer convergence that today's client demands for fast and convenient services. Recent approaches using only basic form of automation and rule-based chatbots do offer some enhancements but lack adequate capabilities to deal with huge volumes of orders, custom recommendations and scalability according to demand. Further, the existing systems have problems with scalability, versatility to different customers' trends and needs, and real-time interactions. To overcome these challenges our work, will utilize modern advances in artificial intelligence and cloud technology. The proposed system uses Amazon Lex for NLU, A WS Lambda for processing multiple booking requests simultaneously without any intervention from the users and Amazon Polly for making interaction more interactive with personalized audio. In addition, Amazon Rekognition and A WS S3 for images will be used for analysis of images and proper storage of data respectively, enhancing the customer satisfaction by recommending products based on a past order. All these technologies integrated with A WS ecosystem in our solution will provide convenience, efficiency and passion to restaurant business proprietors to fulfill the increasing demands of modern customer. The system also supports linkage with some commonly used applications such as WhatsApp, guaranteeing that the customers receive timely updates. Thus, this solution is designed to create an improved status of restaurant ordering and eliminate the problematic experiences placed in current schemes.