Ph.D, MBA, MPhil, BE

QUALIFICATION: Ph. D.(Amrita), MBA, M.Phil., BE, MFT

She is engineering Graduate from PSG College of Technology (1989), obtained masters degree in Business Administration from Bharathiar University (1991) specializing in operations and finance and another masters degree in Foreign trade from Pondicherry Central University (2000). She completed M.Phil from Bharathiar University in Operations Management (2005) and did her Ph.D from Amrita School of Business.

She has been teaching, undertaking consultancy assignments and training for the last 20 years, after a short stint in industry. Held administrative positions in educational institutes. Previously she worked with CK Institute of Management, Coimbatore as Assistant Dean - Academics.

Currently, she serves as Assistant Professor at the School of Business, Coimbatore Campus. She conferred Masters in Business Administration, M. Phil from Bharathiar School of Management and Entrepreneur Development and Masters in Foreign Trade from P. C. U. Currently she is pursuing Ph. D. at Amrita School of Business.


  1. Recipient of Rotary International Cultural Ambassadorial Scholarship
  2. 'Best Paper - Early OperationsTrack' in 7th Doctoral Colloquium at Indian Institute of Management Ahmedabad (IIM - A), 2013
  3. First Prize in CII's Case Writing Competition for Teachers, 2012
  4. Participated in a Faculty Training Program at IIM- A


Publication Type: Journal Article

Year of Publication Publication Type Title


Journal Article

Dr. Hemamala K., S. Banerji, and Dr. Mridula Sahay, “A systems approach to mapping logistics systems performance of small and medium manufacturing enterprises”, International Journal of Logistics Systems and Management, vol. 27, pp. 164-186, 2017.[Abstract]

Logistics systems are complex networks of facilities that are designed to deliver products/services to customers with the objective of providing superior customer service in a most efficient manner. Measuring the performance of these systems is challenging owing to their structural complexity. Logistics facilities in the system are nonlinearly interconnected with material, information and money flows causing response delays in the system. Measuring the performance of logistics systems therefore, requires a comprehensive understanding of the structure and behaviour of these systems. This paper proposes a systems approach to understand the structure of logistics system of small and medium manufacturing firms. A causal loop (influence) diagram is proposed for mapping the system that identifies various key components of a logistics system - resources, performance drivers and outcomes and explains their interrelationships using feedback loops. The diagram explains the structure of the system that causes the observed system behaviour by describing how the deployment of logistics resources influences the outcomes through performance drivers. Copyright © 2017 Inderscience Enterprises Ltd.

More »»