Qualification: 
Ph.D, M.Tech, BE
k_rajiv@cb.amrita.edu

Dr. Rajiv Kumar currently serves as Assistant Professor (Sr. Gr.) at the School of Business, Coimbatore Campus. 

Industry, Research and Academic Experience: 5 years

Dr. Rajiv Kumar has worked in the industry for about four years. He has worked with Samsung India Software Operation Pvt Ltd Bangalore as a Lead Engineer for 14 Months followed by as a Technical Lead for 2 Months. He has also worked with Texas Instrument (India) Pvt. Ltd Bangalore as a Software System Engineer for two years and nine months. As a researcher, he was associated with Indian Institute of Management, Ranchi as a research associate for 11 months. As an academician, he is also associated with Xavier Institute of Social Service, Ranchi as a visiting faculty where he teaches courses related to business modeling and analytics.

His research areas of interest are e-services, dark side of digital transformation, diffusion of innovation/technology adoption, and IS in organizations. To date, his works have been got published in refereed international journals like Computers in Human Behaviors, Digital Policy Regulations and Governance, and Journal of Global Operations and Strategic Sourcing. His works have been also got published in conference proceedings and also presented at various national and international conferences like POMS, COSMAR, ICEGOV, NCEG, and ECEG. He is a member of the editorial review board of Journal of Global Information Technology Management. He teaches Management Information Systems, Business Research Methods, Spreadsheet Modeling Using Spreadsheets, Business Analytics, and Qualitative Methodology (at Ph.D.) level.

Education

DEGREE/PROGRAM INSTITUTION
Ph.D.
Discipline: Information Systems
Dissertation: “E-government Adoption in India: A Multidimensional Perspective”
Committee: Prof. Amit Sachan, Prof. Arindam Mukherjee, Prof. Sanjiv Damodar Vaidya
Indian Institute of Management Ranchi, India
M. Tech
Discipline: Media and Sound Engineering
Thesis: Secure Video Streaming and Digital Rights Management
Adviser: Dipanwita Roy Chowdhury
Indian Institute of Technology Kharagpur, India
B. E.
Discipline: Computer Science and Engineering
The Institution of Electronics and Telecommunication Engineers

Research Interest

  • E-services (E-commerce, E-government, Online Banking, E-judiciary)
  • Dark Side of Digital Transformation/Technology
  • Technology Adoption/Diffusion of Innovation
  • IS in Organization

Teaching Interest

  • MIS
  • E-Services (e-commerce, e-government)
  • Business Intelligence and Data Mining
  •  Business Analytics
  •  Research Methodology
  •  Business Modeling Using Spreadsheet
  •  Digital Transformation
  •  Business Application of AI
  •  IS Theories (at Ph.D. level)

Teaching Experience

  • Vising Faculty at XISS Ranchi
    (Ongoing) Course: Advanced Business Analytics
  • Resource Person at UGC-Human Resource Development Centre
    Course: Research Methodology

Professional Experience

  • Indian Institute of Management Ranchi (March 23, 2019-Continue)
    Designation: Research Associate
    Responsibility: Qualitative enquiries, develop the survey instrument, data collection, analysis, & report writing
    Analysis tools: SPSS, AMOS, Microsoft Excel, R-software, Python
  • Indian Institute of Management Ranchi (March 09, 2018-January 08, 2019)
    Designation: Research Associate
    Responsibility: Qualitative enquiries, develop the survey instrument, data collection, analysis, & report writing
    Analysis tools: SPSS, AMOS, Microsoft Excel, R-software, Python
  • Samsung India Software Operation (March 28, 2011-August 01, 2012)
    Designation: Technical Lead preceded by Lead Engineer
    Responsibility: Develop device driver for smartphone Language & Software tools: C, C++, Source Insight, Perforce
  • Texas Instruments (July 07, 2008-March 25, 2011)
    Designation: Software System Engineer
    Responsibility: Develop, test and deliver the software development kit for Digital Video Recorder (DVR) and IP Nework Camera (IPNC) Language & Software tools: C, C++, CCS, IBM-Rational ClearQuest, Source Insight, Git

Works in Progress

  1. Influence of Service Concept on Customer Satisfaction in E-commerce: An Exploratory Research (Proof Reading Stage).
  2. Factors Influencing Indirect Adoption of E-government Services: A Qualitative Study (Proof Reading Stage)

Academic Association

  • Member of the editorial review board of Journal of Global Information Technology Management
  • Associate member of The Institution of Electronics and Telecommunication Engineers

Publications

Publication Type: Conference Proceedings

Year of Publication Title

2019

Rajiv Kumar, Sachan, A., and Mukherjee, A., “ Linking Service Concept to Customer Satisfaction and Moderating Role of Demographic Variables”, POMS 2019 – 30th Annual Conference (Forthcoming). 2019.

2017

Rajiv Kumar and Sachan, A., “ Integrated Model to Adopt Online Shopping in India: A Quantitative Approach”, POMS 2017 – 28th Annual Conference,. Hong Kong., 2017.

2017

Rajiv Kumar and Sachan, A., “The Role of Intermediaries in E-government Adoption in India: Bridging the Digital Divide”, In Compendium of 20th National Conference of EGovernance. pp. 52-57, 2017.

2015

Rajiv Kumar, Bala, P. K., Varma, N., and Srivastava, A., “ A Framework for Simple, Secure and Cost Effective Online Voting System”, In 15th European Conference on eGovernment, Academic Conferences International Limited. p. 159, 2015.

Publication Type: Journal Article

Year of Publication Title

2018

Rajiv Kumar, Sachan, A., and R., K., “The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption”, Australasian Journal of Information Systems (ABDC - A Category), Scopus Indexed, 2018.

2018

Rajiv Kumar, Sachan, A., and Dutta, T., “The Impact of Service Convenience Dimensions on Behavioral Intentions and the Mediating Role of Consumer Satisfaction in Indian ERetailing”, Journal of Theoretical and Applied Electronic Commerce Research , 2018.

2018

Rajiv Kumar, Sachan, A., Mukherjee, A., and Kumar, R., “Factors Influencing E-government Adoption in India: A Qualitative Approach”, Digital Policy, Regulation and Governance (ABDC - B Category, ABS-1, Scopus Indexed), vol. 20, no. 5, pp. 413-433, 2018.[Abstract]


Purpose The purpose of this study is to explore the factors that enable citizens to adopt e-government services in India. Design/methodology/approach The study uses a qualitative approach by conducting semi-structured interviews. Findings The study reveals novel e-government adoption factors, namely, auxiliary facilities, corruption avoidance, transparency and fairness in process, customer support, connectedness and forced adoption, previously unexplored in e-government adoption literature. In addition, the results highlight 17 e-government adoption factors that strengthen the findings from previous literature. Research limitations/implications This study was qualitative in nature, and rather than generalization, the focus was explicitly on obtaining an in-depth understanding. The sample used was sufficient for the purpose of this study and allowed reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research. Practical implications The findings of this study provide useful insights into the decision-making process of e-government services users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-government services. Originality/value Previous studies in the context of e-government adoption, so far, have tried to integrate adoption factors from previous technology adoption models. Hence, these studies have not been able to capture the complete essence of e-government characteristics. In addition, there are limited studies in e-government adoption in the Indian context

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2018

A. Sachan and Rajiv Kumar, “Impact of E-government Service Process on User Satisfaction”, Journal of Global Operations and Strategic Outsourcing (ABDC - C Category, Scopus Indexed), vol. 11, no. 3, pp. 321-336, 2018.

2018

Rajiv Kumar, Sachan, A., and Mukherjee, A., “Direct vs Indirect E-government Adoption: An Exploratory Study”, Digital Policy, Regulation and Governance (ABDC - B Category, ABS-1, Scopus Indexed), vol. 20, no. 2, pp. 149-162, 2018.[Abstract]


Purpose The purpose of this study is to investigate the factors that influence direct and indirect adoption of e-government services in India. Design/methodology/approach A conceptual model has been proposed by integrating the factors influencing adoption of e-government services from extant literature. A quantitative technique is used for the purpose of the study. Findings The study classifies e-government adoption in two types: direct adoption and indirect adoption. The study has found that there is some difference between the factors influencing direct and indirect e-government adoption. Perceived awareness, perceived usefulness, trust in internet, trust in government and social influence are found to be positively correlated to direct and indirect e-government adoption. Availability of resources, computer self-efficacy, perceived ease-of-use, perceived compatibility, multilingual option and voluntariness are positively correlated to direct e-government adoption and negatively correlated to indirect e-government adoption. Perceived image is found to be significant for direct e-government adoption but non-significant for indirect adoption. Trust in intermediary is found to be significant only for indirect e-government adoption. Research limitations/implications The sample size of 382 may not be a proper representation of a country like India, which has huge diversity and is densely populated. The study has been conducted in India, which is a developing country. The result might not be significant for developed countries. Practical implications The findings of this study provide useful insights into the decision-making process of e-government users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-governance services. Originality/value Despite the digital divide, how the government is expecting its citizens to access e-government services and derive benefits and how the needy will be able to cope with the mandatory e-government services is an interesting topic to study. This leads to a new concept of indirect adoption.

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2017

Rajiv Kumar, Sachan, A., and Mukherjee, A., “Qualitative Approach to Determine user Experience of E-government Services”, Computers in Human Behavior (ABDC - A Category, ABS-3, IF-3.43, Scopus Indexed), vol. 71, pp. 299 - 306, 2017.[Abstract]


E-government (E-Gov1) services provide new opportunities to citizens by allowing them to use government services (paying electricity bill, e-filing, e-ticketing, get information about government policies & schemes etc.) anytime from anywhere irrespective of geographical location and releases citizens bound by government official hours. Experience plays an important role to change users' intention to adopt, that impacts their behavior and attitude too. The aim of this study was to investigate how citizens experience e-Gov services and how that experience influences their behavior. The study also investigates how users value e-Gov services. The study has used a qualitative approach involving 31 citizens of India, where e-Gov services are still at an early stage. The findings highlight the extent to which citizens are moving from traditional ways of using government services to using it electronically. The study also takes into account the effect of these technological innovations in government settings from a participant's perspective. The implications for researchers and practitioners are then discussed, with emphasis on government need to develop competent e-Gov services

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Publication Type: Conference Paper

Year of Publication Title

2017

Rajiv Kumar, Sachan, A., and Mukherjee, A., “E-Government Adoption in India: A Mixed Method Approach”, in Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, New York, NY, USA, 2017.

2017

Rajiv Kumar and Sachan, A., “Empirical Study to Find Factors Influencing e-Filing Adoption in India”, in Proceedings of the Special Collection on eGovernment Innovations in India, New York, NY, USA, 2017.

Faculty Research Interest: