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Enhancing Healthcare Service Quality: An Integrated Approach Using SERVQUAL, Patient Journey Analysis, and AI-Driven Solutions

Publication Type : Conference Paper

Publisher : IEEE

Source : 2025 Emerging Technologies for Intelligent Systems (ETIS)

Url : https://doi.org/10.1109/etis64005.2025.10961946

Campus : Amritapuri

School : School of Business

Year : 2025

Abstract :

Cite this Research Publication : Megha S, Vishnu Vinod, Abhijath V, Harikrishnan R, Enhancing Healthcare Service Quality: An Integrated Approach Using SERVQUAL, Patient Journey Analysis, and AI-Driven Solutions, 2025 Emerging Technologies for Intelligent Systems (ETIS), IEEE, 2025, https://doi.org/10.1109/etis64005.2025.10961946

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