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Gamification: Increasing Electronic Word of Mouth in Tourism

Publication Type : Journal Article

Source : SCMS Journal of Indian Management, 17(4), 51-62

Url : https://www.proquest.com/openview/056e2ed99323f01b08b7ea680ae10494/1?pq-origsite=gscholar&cbl=546310

Campus : Kochi

School : School of Business

Year : 2020

Abstract : This paper attempts to understand the effect of the varied game-related motivational affordances in the online context on consumer intent to write reviews in online tourism sites. The motivational affordances are achievement, enjoyment, pastime, experience gained, ease of use and reciprocal benefit (utility). The results show that the intrinsic motivational affordance of enjoyment had a significant effect on tourist intention to write reviews compared to extrinsic factors like achievement and rewards. The variables enjoyment, reciprocal benefit and pastime showed relationship with intent to write reviews. Game designs for tourism review sites need to focus on the above factors for stimulating desired consumer intent and behaviour.

Cite this Research Publication : Meenakshy, M., Saxena, R., & Srivastava, M. (2020). "Gamification: Increasing Electronic Word of Mouth in Tourism," SCMS Journal of Indian Management, 17(4), 51-62

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