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Branchless Banking–A narrative review

Publisher : International Journal of Pure and Applied Mathematics

Campus : Kochi

School : School of Business

Year : 2018

Abstract : This article provides insights about Branchless banking in India, its growth and development over the years. The article also emphasis on current customer concerns about the same and future scope of Branchless banking in our country. Currently, there are no specific redressal mechanisms for customers of Branchless Banking, the customer issues from the same is also increasing. However, RBI, the regulator, has been continuously examining these issues and bringing guidelines and measures to strengthen the existing redress mechanism of consumer complaints, be it general banking or branchless banking. The article also talks about the financial inclusion initiative by Govt of India, and about the positive effects of demonetisation on the future scope and development of Branchless banking in our country.

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