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Publication Type : Journal Article
Publisher : Taylor and Francis
Source : Production Planning & ControlProduction Planning & Control, Taylor & Francis, p.1 - 19 (2020)
Campus : Kochi
School : Department of Management, School of Business
Department : Department of Management
Year : 2020
Abstract : Healthcare has been an important necessity globally. Healthcare organizations have realized the importance of continuous improvement practices like lean six sigma (LSS). In this study, the authors examine the impact of LSS to improve patient care. A case study approach was selected to evaluate the operational excellence of a multi-speciality hospital. The data collected was analyzed using a novel approach, viz. SDMMAICS. The analysis helped to remove the bottlenecks and improve key performance metrics such as patient turnaround time (TAT), workforce utilization, and organizational profits contributing to the operational excellence of the cardiology department. The study reduced staff and teams' idle time with an annual saving of 3,44,3658 INR (44,000 USD). This study helps both research scholars and practitioners to understand how LSS helps transform healthcare organizations.
Cite this Research Publication : D. Jinil Persis, Anjali S., Vijaya Sunder M, Rejikumar G, V. Raja Sreedharan & Tarik Saikouk (2020) Improving patient care at a multi-speciality hospital using lean six sigma, Production Planning & Control, DOI: 10.1080/09537287.2020.1852623.