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Publication Type : Book Chapter
Publisher : IOP Conference Series: Materials Science and Engineering
Source : IOP Conference Series: Materials Science and Engineering , IOP Publishing, Volume 149, p.012008 (2016)
Keywords : Lean applications, Lean approaches, Lean in services, Service sector
Campus : Coimbatore
School : School of Business
Verified : Yes
Year : 2016
Abstract : Lean service is an amalgamation of tools and practices which, if applied appropriately, would definitely improve the existing quality of operations and ensure the generation of a large amount of favourable financial and economic outcomes and improve the behaviour of the workforce. As a result, it assumes of great significance in the fiercely competitive modern world. This article presents a comprehensive bibliographic study about the various lean service practices through a variety of approaches like service improvement, manufacturing, supply chain, market and retailing approaches, etc. Thus it gives a clear view on how the lean services are implemented in various sectors and the contribution of lean service towards improving the quality in the services provided while reducing the costs.
Cite this Research Publication : V. Vignesh, Dr. Suresh M., and Aramvalarthan, S., “Lean in Service Industries A literature review”, in IOP Conference Series: Materials Science and Engineering , vol. 149, IOP Publishing, 2016, p. 012008.