Publication

Abstract : Efficient operation on the factory floor has been hindered by data latency and communication delays, leading to production downtime and associated costs. This research investigates the use of an IoT-enabled Andon system integrated with a vendor-neutral Business Intelligence (BI) visualisation layer, within a genset manufacturing business. Through a sociotechnical intervention, this work examines how integration of real-time monitoring, data visualisation, and visual management influences operational performance. The single-case study method confirms the effect of implementing an IoT-enabled Andon: a 55.55% reduction in unscheduled downtime and a 4% increase in Overall Equipment Effectiveness. The effectiveness of the Andon and Power BI system was due to ‘technology’ and, importantly, its empowerment of operators to make responsive and aligned production decisions. The research provides empirical validation of an integrated Industry 4.0 intervention through a sociotechnical lens. It highlights the synergy between digital tools and human decision-making, offering strategic directions for digital transformation.