Publications

Abstract : The effectiveness of teams in carrying out organizational goals is of primary importance to management. In the hotel, tourism, and hospitality industry, effectiveness is directly proportional to customer satisfaction and business protability. To this end, this paper focuses on factors affecting team effectiveness with special regard to age, experience, competency, freedom of expression, and higher management appreciation, among others. Key ndings with reference to a Resort and Spa organization include lack of adequate correlation between age of employees and competency. Also, work experience is not signicantly linked to freedom of dissent among team members. Performance evaluation and team leader appreciation are closely linked, as expected.