Publication Type : Journal Article
Publisher : International Journal of Mechanical and Production Engineering Research and Development,
Source : International Journal of Mechanical and Production Engineering Research and Development, Volume 7, Issue 5, p.411-422 (2017)
Url : https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032894967&doi=10.24247%2fijmperdoct201742&partnerID=40&md5=e76fe14a579c7a20e6b3c39df785c195
Keywords : 3 Box Approach, Expectation Management & Next Thinking, project management
School : Department of Management
Department : Department of Management, Commerce and Management
Year : 2017
Abstract : The changing and challenging dynamic business environment has raised the bar of expectations, with rapid changes and new technology. Project governance is an important aspect that needs constant revision in approach and needs to change, according to the requirement and required a dynamic approach, rather than a rulebook approach. Goal of the project plays a pivotal role and hence, respecting is an important task, in project management. All projects have envisaged with a vision to satisfy certain needs of the process and the beneficiary of these needs becomes key stakeholders. Appropriate participation of this key stakeholder, in steering the project insures the success of the project. Project managers constantly confronted with total satisfaction of customers; this paper examines the role and response of project managers, in creating realistic expectations of customers in that, are by the rapid introduction of new unknowns, as they progress. It is vital for the managers, to identify the complexity posed by projects and a novel approach to changing the approach to managing the non-linear shifts, in the customer demand and expectations, during the Project life cycle and sustainability of the business. This paper will scrutinise therefore, why it is critical to understand Why do projects fail and what more is critical to the success of the project?. © TJPRC Pvt. Ltd.
Cite this Research Publication : Karuna Devi Mishra, “Challenges and transforming technique in customer satisfaction - A case study of project expectation management, in it industries”, International Journal of Mechanical and Production Engineering Research and Development, vol. 7, no. 5, pp. 411-422, 2017.