| Course Name | Total Quality Management |
| Course Code | 15MEC341 |
| Program | B. Tech. in Mechanical Engineering |
| Year Taught | 2019 |
Definition of quality – dimensions of quality. Quality planning – quality costs. Total Quality Management: historical review and principles –leadership – quality council – quality statements – strategic planning – Deming philosophy. Barriers to TQM implementation.
Customer satisfaction – Customer retention – Employee involvement – Performance appraisal – Continuous process improvement – Supplier partnership – Performance measures. Seven tools of quality.
Statistical fundamentals – Control Charts for variables and attributes – Process capability – Concept of six sigma – New seven management tools – Benchmarking.
Quality function deployment (QFD) – Taguchi quality loss function – Total Productive Maintenance (TPM) – FMEA.
Need for quality systems – ISO 9000:2000 – Elements of quality systems (such as ISO 9000:2000). Implementation of quality system – documentation – quality auditing – QS 9000-ISO 14000.
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